Reviews for Auntie Anne's in Chattanooga, TN
I normally am very impressed with auntie anne's but I placed an online order for National pretzel Day to surprise my coworkers.... I got the confirmation and everything, got a text telling me my order would arrive in 30 minutes, 30 minutes had passed and Ireceived a text saying my order was cancelled because the store was closed. The email told me to call them so I did, it wentstraight to busy dial. I called the mall number instead be finally get through to someone telling me "They closed suddenly, weare unaware of the circumstances." I am very upset with how unprofessional this was on Auntie Anne's part, along with not evenbeing able to get ahold of them. I have loved these pretzels forever but am very disappointed with my service today. Read more
i like the staff here so polite. food great
Just TERRIBLE!!! Stood in line for 10 minutes to ask for a pretzel and was almost denied a certain topping because were about to... close and already put the butter up! Then the guy sprayed grease on the pretzel, put the topping on it, then served it to meafter they were acting all offended that I paid them to do their job. I will NEVER purchase anything from this place, again!!! Read more
They were not open at 11, apparently. Stood at the register only because the light was on, but did not get acknowledged by the... man and woman behind the counter. I noticed they were prepping, but waited to get their attention so I could ask when theyopened. They looked to my vacinity, yet workout eye contact turned their light off and continued to rudely ignore me. So, I toldthem to enjoy thir day and walked away. Still, no response. A simple comment would have gained a sale and a satisfied customerexperience, "I'm sorry, we're running a bit late. We'd be glad to serve you in 10 minutes!" They didn't seem to be having a goodstart, but I hop they're day got better. This incident happened with the first shift workers on January 20th. Thank you. Read more
The quality of service here differs from day to day. Somedays, I have no problems enjoying a pretzel, and the staff is nice and... considerate, other days, such as today, my lunch was ruined by multiple factors, such as the cheese I was given definitely notbeing normal and the staff's total disinterest in doing a good job at satisfying the customer. Most days however, are not likethis, I've no idea what made today different from others. Read more
Great Rewards Program. Be sure to download the app. This is one of the best rewards programs that I have joined. It is a... great snack. The customer service is NOT great, however. They are not friendly...very much want you in and gone. Make sure tocheck though that your pretzel is not overcooked. Read more
Usually their ok. But everytime I go there I ask them to put extra seasoning on my roasted garlic and pretzels. They gererally... never do. And today when they ask if I want salt on them or not I tell them no salt. What do they do? They put salt on it. Imsorry but the salt over powers the delicious taste of a roasted garlic pretzel Read more
I walked up to the register and asked if I could get a Cinnamon Sugar Pretzel please. They didn't even speak. The pretzel was so... hard you couldn't even chew it. This was about 3:45p. This place definitely needs management/owners to care more about theirestablishment. Google says it's temporarily closed but it's open. Read more