Reviews for Chipotle Mexican Grill in Charlottesville, VA
Had no cooked veggies, no black beans, the meat was practically all out, and what was left was dried out, rice was uncooked,... staff is a bunch of kids untrained in customer relations. Best not to take any chances that your visit will include a competentstaff that day. Just don't go. Read more
We were served by 3 different young ladies. One that patiently explained us how this works, then one that took over the order,... and the cashier. They were all super kind, complementing us on our cute baby daughter. And the food was fresh. Read more
No matter when you go, if you go after 6 pm, they will most certainly be out of a few of their ingredients. Last few times, they... had no cheese, no guac, no lettuce, today they had no tortillas, no white rice. Very disappointing because I live super close tothis chipotle but I will start driving to the other one that that is farther away. Read more
They missed three items on my order and gave me white rice instead instead of brown rice.
Ordered a burrito bowl and quesadilla for pick up yesterday, but was sadly disappointed. My guacamole side was simply missing... (see pic), no explanation given, and the steak in the burrito was totally dry and overdone. They were also out of several keyingredients, like chicken and tomato salsa, when I placed my order. Only good thing to say is that the order was ready on time. Read more
While the quality of the food matches that of other Chipotle establishments, the service needs some improvement. If you plan on... picking up an order here, be sure to allocate an extra hour of time because orders are always delayed due to a back up onorders. I have gone here 4 times and I generally have to wait atleast 30-40 minutes after the expected order completion timebefore I finally get my order. Part of the issue is that in-person orders are prioritized over online orders. Recently, theyhave been closing the store for in person orders inorder to fulfill the online orders (which has only partially elevated theissue), so keep that in mind when planning to dine in during busy lunch hours. Do keep in mind that this is a new location, soservice may improve as time goes on. Read more
Did not receive my chips with my queso and guacamole. In the same order, received no fajita veggies or salsa that were ordered... on my burrito. The Charlottesville chipotle?s are slacking. Read more
Smallest serving sizes at any Chipotle I've ever seen and always missing ingredients. Typical corner restaurant taking advantage... of students who can't drive elsewhere by giving them as little as possible. Hopefully they'll go out of business and getreplaced by an authentic local joint that cares about its community. Read more