Reviews for Subway in Charlotte, NC
Neither dark haired female nor dark haired guy were friendly. Ordered online for pick up. Picked up, had never done it before.... The girl allowed me to walk out of the store with just the subs, no chips, no cookies, and no soda. I came back and shebasically was like ?oh I was wondering? but initially she didn?t stop me to tell me to pick up the rest of my order. Not afriendly place and not sure about their Covid measures as well. Seemed like they didn?t like their jobs. Subs were not toastedas requested either. Read more
I purchased 4 sandwiches from this location. I specifically asked the worker if the bread was soft before she made the... sandwiches. She said the bread was not hard. I get home and the bread is hard. I called back to speak to a manager and no oneanswered the phone. After calling a few times I then go back to the store with the sandwiches and they are closed at 8:40 buttheir website says that they close at 9:00. I called the next morning and was told that the manager, Anna would not be in untilMonday. The worker told me to bring the sandwiches back up there in which I told her that I didn?t have them anymore. I toldher I brought them back that night but they were closed earlier than 9:00. The worker tells that although they close at 9:00they will lock and close at 8:30 to clean up. Why do you say that you close at 9:00 but actually close the doors at 8:30? Thisis such bad business. This is the second time I have purchased sandwiches from here and the bread was not fresh. I will call onMonday to see what the manager will do. If she does not make the situation right I will not go back to that location again. Read more
Have been to this location twice, I should have known better the first time when it was a terrible experience with their systems... down and I had to wait nearly 40 mins to pay but I wanted to give them another try. Made an online order through the app for 3subs for fast convenience. Got there and both employees two females were not wearing any masks, they were assisting two othercustomers and I noticed my subs sitting waiting to be made. It took an additional 15 mins for them to complete those in storecustomers. I just want to know why is their no manager on staff ? I?m sure the owner watches the cameras but to run a fast andefficient business you must have a good team. This only represents the owner of this location. I would not recommend thislocation ever. Take your business to another subway! Side not, the 3 subs were not toasted as requested on the app. Read more
Ordered on app to get food without having to wait. Arrived on time, and NO subs were made. Then, continued to make other... customer's subs while I waited. In total, it took them ONE HOUR to make 3 subs. Advise you to go elsewhere before coming tothis location. Read more
Went to this location the night before last. Despite the manager's email stating that there is no in store buy 2 get 1 free that... is in fact what I got. The two employees continuously and needlessly kept passing the 3 sandwiches back and forth whilst askinga myriad of questions. Long story short the unorganized process led to my order being wrong. Since I got the 3rd unneeded sub(the only one properly made) myself and my girlfriend begrudgingly ate 2 of the 3. The third neither one of us wanted. I calledthe store and my only recourse was to return to the store and invest 30+ more minutes of my time on these sandwich artists' art.I declined and contacted the manager via email. In essence I was blamed for the problem but was told that the employees would betrained further to avoid this in the future (which would be indicative of an employee error). Bottom line with Jimmy John's,which wich, jersey mikes, and even harris teeter and publix so readily available in the area why even go to this subway when youcould have a superior sandwich extremely close by. And while I have had sandwiches from all of these other places without errorI feel confident they would not simply try to later blame me. Read more
Would not recommend. The COVID measures were a major concern upon my visit. Everything appeared good upon entry. I later noticed... an employee with a face mask on but not over mouth or nose while talking around food. For anyone that is not aware, COVID can bespread by talking through respiratory droplets. I understand the discomfort that comes with wearing masks throughout a workday.That does not excuse threatening public safety by not wearing a mask correctly. I ended up throwing the sandwich away, didn'teven eat it. Read more
Poor customer service. Walked in, no ?hello? or ?how can I help you?? The sandwich itself was good, but the majority of the... condiments were empty, so the employee had to go in back to fill up. This caused the time to be a little long for just onesandwich, in an empty store. The gentlemen who made my sandwich didn?t speak at all, but did give me a head nod lol. The younglady who was there never spoke and just walked away with her phone in hand when I came into the store. She also did not wear amask or gloves and was handling my food once it was finished. I asked for the number for the store, or the GM number and theysaid I could look online and that they could not give out manager or GM number...funny because there was numbers on the storefront opening. Read more
I ordered a meal combo. The fresh juicer machine was out of order and my only option was the normal soda machine. I politely... requested a drink from the cooler as I do not drink soda. I was told that I would have to pay extra?? I then told them that itwas ok and went to sit to have my meal..only to hear the so called "supervisor" on staff relate to me in Spanish curses to theother staff member. She obviously did not know I spoke Spanish and how they were referring to me was completely disrespectful.After finishing meal, I asked an employee for the person's name that was cursing in Spanish and this employee denied that thatwas the case and that the person that was cursing at me, was the supervisor??..I deserve to be refunded for my meal. This Subwayhas lost my business!! Read more