Reviews for Smashburger in Charlotte, NC
Slow service (understaffed). Signage out of date. ?That sign is from another franchise. The manager hasn?t changed it yet?
I am Canadian and it was my first time trying a smash burger. It definitely looked like it was smashed together since there was... sauce everywhere, but it tasted quite good. Tara was lovely and very polite. Read more
Fast and hot, although it is verges expensive. About $14 for a single classic with fries and a drink, but it?s to be expected at... the airport. They were not very busy so the food came out at a reasonable time. Read more
First I had to wait to place my order, then it took so long until the food was ready to pick up. I had a Classic Black Bean... burger and Smash Tots. Both were cold as I unpacked them about two minutes after I received the food. Although I have toconfess, that the taste of the burger was quite good, but it was a visual disaster. And the tots were greasy all over! Read more
This is one of the worst smash burgers I have been to. First I had to wait for someone to take my order (They were not that... busy) then the young lady was not friendly. My Double Bacon smash burger was missing the bacon :( the burger tasted like itwas reheated. Airport food is always more money but you expect quality. Just was not there. If you plan to eat atCharlotte Douglas Airport, stay away from this place Read more
I didn't expect much from an airport location, but this place is beyond terrible. First, they ran out of bacon and had a LONG... wait if we wanted to order anything with Bacon. Secondly, they were out of everything so we couldn't even order milkshakes. Wereceived our food after waiting forever only to have to come back because they forgot an entire burger. (We ordered 2 burgers, 2fries, 2 drinks...How do you forget that?!) I came back to only have to wait longer while they made it and then they gave myreplacement burger to someone else!!! I waited and waited and by the time i received my burger, my girlfriend was done eatinghers and my fries were cold. I'm so glad we had a long lay over or else we might have missed our flight. This place needs someserious help. We went during non busy hours so i can only imagine how terrible the service must be during busy times. Read more
Great place I see a lot of bad reviews but I was served by 2 great gentlemen today. I asked one where?s your manager and he said... ?I am a manager I?m just not wearing this shirt because the other one is hot? but his customer service is excellent he explainedthe menu to me and all the sides. There was also a young man in the back moving back and forth with what seemed to be the frystation and the grill, he was speedy and working extremely hard. He got multiple burgers and fries out on time and withoutcomplaints. I had a specialty smash and smash fries best ever! No complaints for me! Read more
Ordered the classic burger and fries. If I?m ever flying out of Charlotte again, I will 100% come back and order the same thing.... Best burger I?ve had in a while. Read more