Reviews for Panera Bread in Charlotte, NC
First time at this location (we live in SC and just got off of a flight) and we were slightly disappointed. When we walked in... there was a line but the cashier seem to be just standing there. No smile, no greeting, nothing. We decided to order from thekiosk which was easy to navigate. Once we placed our order I waited to hear my name to be called. There were several peoplestanding at the pick up window so I stood with them waiting. The kitchen was very busy but well run by a gentleman with a beard.He was putting orders up as they were being made. Sadly he had to stop what he was doing to tell the cashier to stop standingaround and clean tables on her down time. She pushed through the crowd without saying anything and the look on her face made itseem like she did not want to work there. She just stood at the pick up window tapping her finger nails on the counter. A fewpeople approached and tried to ask her a question, she just shrugged and said she didn't know. Look, if you hate your job, I getit but at least act polite to your customers. Big shout out to the kitchen staff for being hit with 2 teams and still gettingorders out. Our food was awesome and correct. Read more
I enjoy going to this Panera almost every day for coffee and sometimes breakfast on my way to work. They just started opening at... 6 which is even better for my morning routine. The only critique I have is that depending who is working the drive thru: youriced or hot coffee will either be mixed for you with your cream and sugar etc ready to go in your car? or you will be handed apalm full of stuff and a full coffee cup. This is not conducive to tidy cars with no where to cleanly discard used packets ofsugar or cream cups with no bag for trash since you only ordered a cup. Or if there is no room in your cup for add ins you haveto find a way to pour some out. It would be nice to have a standard of mixing the coffee before it goes through the window - orat least consistently not mixing it so I know what I?m signing up for instead of an unpleasant surprise! Read more
I joined the unlimited sip club, free until Halloween and have visited this location a few times. My order is never completely... accurate. They don't really have sweet tea but it's on the menu - you must add your own sweeteners which doesn't work well foriced tea. I don't like that the duets mostly come with tomato soup (although this is a corporate decision). My cookies neverlook like the pics. I had to return a soup because it was only broth. For the prices, the service experience should be better.On the bright side, the fountain ginger ale is the best. Read more
I understand this is a busy location but I've never had an order that wasn't at least 10-15 minutes late when I do 'rapid' order... pickup. Honestly if it wasn't the closest breakfast spot for me I would never go. Food is usually on par with what to expectwith Panera which is good Read more
New establishment, very clean huge plus very friendly crew food super fresh great service consistently. Every time I?ve visited... rather drive thru crib side or dine in the service has been great no complaints at this location Read more
Went through the drive-thru at a very slow time of day (8:30 a.m. on a Sunday morning) and ordered a bagel with steak and... cheese. When I opened the sandwich I found it was a steak and egg bagel. I had to wait a long time to get back to the servicewindow, and when I said that I had ordered a steak and cheese bagel and instead received a steak and egg bagel, her annoyedquestion was "did it not have cheese?" I told her that I was unable to eat eggs, and again put out, she directed me to theparking spots. I finally have (most of) a steak and cheese bagel after 22 minutes of waiting. Read more
Panera is a great restaurant and this location delivered on the quality expected. I gave it four stars because of the limited... size and the limited parking. This location is about one third the size of a normal Panera, so be prepared that seating islimited. With the amount of offices around this location it seems to cater to the to-go orders instead of people dining-in. Toaccommodate the to-go portion they have about 10 parking spaces reserved up front. They?ve got the food preparation and to-goportion managed well, however, because of the limited seating people seem to walk around looking for a place to sit. Not a bigdeal because of how good the food is but just something to be aware of. During the warmer weather they accommodate for thelimited seating with outdoor seating. Read more
Cashier at the Drive through window proceeded to text when the order was ready to go and instead of doing the hand off. When... water bottle was not given during handoff cashier proceeded to get it, come back, sat it down, texted for 2 minutes and thenhanded it off. 12/1/22 6:20 PM for reference. Read more