Reviews for Krispy Kreme in Charlotte, NC
The donuts were great, as usual, but I think the employees need some more training on how to make coffee. I ordered a caramel... iced coffee and this is what I got. This isn't watered down from ice melting, this is how it looked when I got it. It'sstraight-up water and flavoring. I'm not sure if there's any more than a drop of actual coffee in here. I'm just not sure howsomebody was able to look at this and say, "Yup! Looks good to me!" Read more
I was so excited to find this convenient location to visit after church. However the service has been TERRIBLE each and every... time, at least on Sunday?s. Today was my third time going but I give up. They?re not welcoming and they make you feel likeyou?re bothering them. The first time I went and though the sign was on they told me they didn?t have any fresh donuts. Thecashier seemed to be rushing to get me out of her way but I thought, no big deal they must be having an off day. The second timeI went the two young ladies behind the counter were too busy chatting to notice me until one of them finally stopped and askedfor what I needed. Today, same story, except the energy felt heavy and unwelcoming, I asked the young lady behind the counterwho appeared to be the manager a question and she just pointed to the donuts then walked away, it was clear she didn?t care toknow what I was asking. Another young lady stepped in to help me and she appeared nice but I could tell she didn?t have muchcustomer service experience. I also went to look for napkins and the dispensers were empty. Definitely the worse location inCharlotte. Read more
Such an awesome experience. Simply the greatest and most well run Krispy Kreme there is. Whoever is running the place deserves a... promotion! The doughnuts were perfect, the merchandise was fun, and the store was so clean. Read more
This location is great and easily accessible! They always have plenty of variety?s available with great customer service. Super... quick in and out on donuts. A plus is the kiosk outside in case you just want to put your order in with no help. I definitelyrecommend this location. Read more
I had a great experience today @ 4pm I was greeted with a smile. The young lady was patient with me. I had no idea what I... wanted. There were so many amazing things there. Her customer service was amazing. The young man was cleaning the area. Me andmy family loved it I recommend this location Thanks Read more
Donuts are A++as usual. Fresh and awesome! The location is supercool. A converted warehouse. I took it down 1? because 1.... While my donut order was ready, our coffee were not. Hubby ordered a LG coffee and I ordered a latte with half n half. Butthey didn't have enough half n half to make it that way. So I said make it a coffee with half n half then. He had to make thecoffee, which, yay us, fresh coffee! The latte was more money but no compensation was given. I was offered a few shots ofespresso. But um, dude, if I wanted espresso I would have not ordered a latte. When we got our coffee it was almost black. Then I noticed the coffee fixing bar with like a ton of half n half on it. Sooooo.....why wasn't I directed to that? OMG...nobody knows how to do their job anymore. All that said, I felt sorry for the kid because he truly looked clueless likethis wasn't his normal job. And, as always I was very nice to the staff. I just tell it like it is people.? Find your joy! Read more
It?s great to visit Krispy Kreme ! Next to the corporate offices is this beautiful big factory/store ! You can find fresh donuts... , see the process , buy merchandising and get to know a little bit more about this popular donuts from NC! The famous roundwindow allows you to take a look at the process while you enjoy your donuts, you can also buy Krispy Kreme merchandising if youare a real fan and if you are lucky maybe use the donut vending machine outside the building! Read more
I would have given this store zero stars due to fact that customer service was non existent when I first arrived at the store. I... was not greeted nor acknowledged while the cashier walked away and started making milkshakes while a line of 6 people startedforming. There was not an "I'll be with you in a moment" or not even a "Hello". After waiting for 10 minutes, the saving gracecame from the back of the store after there where two other employees doing other tasks that did not even attempt to help useither. I wish I had her name because she is the only reason you have four stars instead of one. She was so friendly andaccommodating. My birthday ended on a sweet note because of her. The rest of the employees need to be trained in customerservice 101. Read more