Reviews for Fortune Cookie Chinese Restaurant in Charlotte, NC

I am a frequent customer at Fortune Cookie. I go at least 2-3 x a month. Never had a problem with my orders. I love the food.... BRANDON who said today 11/22/22 is the manager is the most nasty and disrespectful worker I have EVER encounter at FortuneCookie. Today he was rude and said he will NOT give a credit when there was a misunderstanding over the order. In the past I wasable to get a credit or accomodations. Today Brandon was very nasty and very unprofessional. That is bad business. Brandon doesnot need to be in the store front working the counter with that type of nasty poor customer service. If Brandon continues towork at Fortune Cookie.... Fortune Cookie will loose a lot of business. Read more

Stopped by to get lunch (dine-in). Ordered the Moo Goo Gai Pan lunch specials and it comes with egg roll and fried rice. The moo... goo gai pan itself was good and the egg roll is decent. The fried rice tasted like rice mixed with soy sauce and not properlyfried nor mixed. Definitely recommend regular steamed/white rice instead. Friendly staff and quick service. Read more

The food taste quality has gone down here like they got new cooks , use to be my favorite for a long time. It's just not good... anymore. Read more

This beef looks suspicious!!! I WILL NEVER EAT here again! I called to tell them it taste and looks different, but he just... said, “OK”….. No ma’am or sir. #GROSS Read more

AVOID THIS ESTABLISHMENT AT ALL COSTS! On September 5, 2022, my family and I placed orders for three combination plates, a Crab... Rangoon order, an order of egg drop soup, an additional order of fried noodles, and six egg rolls. When we got home, wediscovered the egg rolls were missing, the rice was undercooked, and the shrimp was also undercooked. We called right away andwent back to the restaurant to ask about the food. Even though the business closed at 9 p.m. Eastern Standard Time, no one wasthere when we arrived at 9:23 p.m. On September 6, 2022, we contacted and spoke with the manager (a gentleman with no givenname), who said that undercooked rice was typical and that no refund could be given, but that we could still get the six eggrolls. When we complained about the undercooked rice and shrimp that came with the missing food, we were told that the onlything that could be done was to replace the egg rolls. When we asked to speak with the owner, we were told that he was out ofthe building and that he would not be returning. We have spent thousands of dollars at this restaurant over the years, and wehave told others that it serves the best Chinese food. Following this incident, I strongly suggest all customers, friends, andfamily to AVOID THIS ESTABLISHMENT! They don't value their patrons' loyalty. Nobody wants to spend money on a subpar service.Legal actions are next because we are on the way to the hospital! Read more

I recommend using skirt steak cut against the grain. This cheaper steak cut is chewy. Charge us more, give us less, or both.... Whatever you have to do to maintain a higher quality. Skirt steak is 100% the way to go. Wont even need corn starch, just cookit fast and hot. Try it out. Read more

So i literally just placed an order probably an hour ago and my wife goes to bite into her chicken and she is met with this. A... price tag fried into her wing. Smh. Bit into a crab Rangoon simultaneously and the thing was completely saturated in grease.I’m the process of trying to get a full refund but the fact that they’re even producing food like this is outrageous! Read more

Just ordered from Uber eats. The general style chicken was old and obviously microwaved with a weird smell and it was soggy... (couldn’t eat it)The fried rice was just some rice with soy sauce. It smelled bad, we didn’t even eat it. Don’t order fromthem, they clearly don’t care about the food quality here. Read more