Reviews for Dunkin' in Charlotte, NC
Just left this Dunkin the worker grabbed my muffin with his hands after cashing me out. I asked if he could use the paper to... pick it up and he refused. I asked for my money back. Another young gentleman that witnessed it, it said can I offer you a newone and picked it up correctly, I?m thankful that he understands customer service. The other worker proceeded to hand me mycoffee and was beyond nasty! It?s sad that one worker can make you say I?ll NEVER go back there again. & I decided to notdrink my coffee because he made it obviously he has no customer standard. Read more
The dining room was filthy. Trash on the floor. Overflowing trash cans. Restroom had no paper. No soap and trash on the floor.... Four employees standing around talking and no manager on duty. When I asked to speak to a manger I was told she was not there.One of the teenage workers told me it?s not their job to clean until closing. What is wrong with the world? What happened totalking in pride in what you do, even if it?s working at a doughnut shop. Was a terrible experience and a sad reflection of thework pool these days. Read more
Did a morning run of coffee and donuts. I had my dog waiting outside and I asked for a cup of water and their policy apparently... is to charge me 1.50 for a cup of tap water. Never heard of being charged for tap water. Hope it?s not the policy and a mereattitude issue of the one person Read more
That one girl that wears a bonnet and thinks its professional to wear at work was extremely rude and made my ice chai tea latte... wrong. She put expresso in it I didn?t ask for a dirty chai?didn?t bother to say anything to provoke her. As a Starbucks baristaI will continue to make my own drinks at my job LOL. Read more
Today is mothers day and of course I thought I would treat my wife and kids to Dunkin this morning. To my surprise the whole... world was in line at the same Dunkin . There was a long line with only two women behind the counter. But to my surprise thesetwo women still had smiles on their faces taking orders and basically making it happen until a young man joined them andstraight away started working. Great work ethics guys . People like you are why they world still works. Thank you for yourgood work. Read more
I wish I could give zero stars for the service. Donuts and coffee are always good, but every time We come in people are either... rude, inconsiderate or have zero sense of customer service. Today we waited an unbelievably long time (approx. 15 minutes) justto get coffee that we ordered at the same time as our donuts. I would definitely not go to this location for your DD fix. Read more
This place is the most unorganized and unprofessional Dunkin I have ever been to. I placed a $40 order for my family. I ordered... two Carmel iced coffee and was giving a regular plan coffee and when I politely explained it was wrong the older women grabbedtwo small cups of Carmel followed with an aggressive ?here you go?. On top of this there is clearly no effort in the foodpreparation, this picture is off burnt cheese in a wake up wrap as well. The store and attitude of the employees is disgusting,needs new management for sure Read more
Call me a glutton for neglect. I've been coming to this Dunkin for over 2 yrs and service and coffee have not improved. I'm sure... with everything that's going on it's hard to keep a consistent workforce. However, inconsistency in the coffee is the main issuehere. When going to Dunkin you expect a certain taste and temperature for their coffee. This location can't seem to get itright. Often times coffee will be diluted with too much milk and other times the fresh coffee is bitter. Hoping this locationcan improve as it's in prime location and the only coffee shop in the area outside of the Starbucks inside of Harris Teeter. Read more