Reviews for Cook Out in Charlotte, NC
The service could have been better. How can you take the order, repeat it back to me but put something totally different than... what I ordered in the bag? Then the corn dogs were burnt. So no I definitely won't be visiting there again. Read more
When we pulled up only one lane was working initially. We ordered, everything went fine, we got up to the window and I asked the... woman to read back our order because the pricing seemed off. She just glared at me for a few seconds. No response. Just a dirtylook. My girlfriend asked the question again, thinking maybe the woman didn't hear me, but she just continued staring beforewhispering something passive aggressive under her tone, and reading back our order with an attitude. The whole atmosphere waspretty hostile from her for no good reason. They had taken the order correctly, so that was good, and my girlfriend was verycourteous when speaking with her but the friendlyness was absolutely not reciprocated. On top of this, we were not given straws,and they did not place an item in our bag. Pretty disappointing. Read more
Ordered the two hot dog tray with chilli, mustard and ketchup and sides fries and hush puppies. Don't like there fries, hush... puppies were sweet and good and had a strawberry cheesecake shake the shake could've been in a bigger cup but it was okay. Infor the price okay don't eat there to much. Read more
Guess it depends on the Cookout you go to. My burger today was a disappointment. See pic... so small & dry. Looked like... sausage patty. ????. The onion rings and corn dog was good. My drink had so much ice in it that I didn't have enough drink tofinish my meal. I know Cookout tries to be great, but today, it didn't cut it. I'm only speaking for this location, yet Idon't recommend it. Read more
The first time I go through the drive thru I check my box and see that my order is incorrect. They put Fries in my box when I... asked for corn dogs. So I go through the drive thru again and explain what happened. Than I get my order of supposedly corn dogsthat he said both of them was in there and come to get home I have a box of onion rings. Like seriously ???? I just wanted mycorn dogs that was all. And the burger was burnt I didn?t eat nothing but the onion rings. I don?t like to complain but I workedin restaurants before and I make sure the customers order is decent and correct. I tell you food service isn?t the same like ituse to be. It?s like you workers don?t care about customers. I want to get what I paid for and I want the food to be good when IPay for it. Not some slackness tasteless food. I won?t be competing back to no restaurant at all. Only reason I did that wasbecause I just got off work and didn?t feel like cooking dinner. Read more
This Cook Out is serving shakes in a smaller cup but charging that same price, the one on WT Harris Blvd still uses the correct... size cup.There has been two chocolate chips in their mint chocolate chip shake. I GOT CHARGED AN EXTRA DOLLAR $3.67 FOR THESHAKE AND AN EXTRA DOLLAR FOR???? NOT GOING TO THIS COOK OUT AGAIN. Read more
Very disappointed! Bought 2 cook out trays, With corn dogs and one of the trays had a upgraded to a shake. What did we get not... what we usually get a small little shake I pay extra for that I always get a regular size. We also asked for mustard and ketchupetch up we got 1 mustard 4 honey mustards no napkins no ketchup. So I asked for Mustard on the side my cashier KEYASIA saidthey didn't have any so I asked do you not put mustard on your sandwiches, she said yes, I said OK could I have a side of that.Her response' rolled her eyes and completely ignored me, this is customer service really? I go to cook out at least 3 times aweek. Is this a new thing ignore the customer your loyal customers. I just wanted a side of mustard and then the trays sides ifyou want to call it that. Yes our sides were Cajun fries which was more cajun than fries and cheese bites, which were 5 littlebites that were the size of a dime did we get the bottom of the bag? I may as a loyal customer give cook out another chance butI'm not really feeling it!! This was very very disappointing shame on you cook out. Read more
Update: 11/27/22 First off the guy taking my order must be new or mad he was working a Sunday. Never saw him before. .... Darkening with bald head older- 1 he called me a "sir" which already annoyed me, 2- our food was under cooked and cold. 3- hewas upset that he didn't hear me ask for an additional item although I said my order was complete. I tried to order b4 pullingup to the window. 4- his whole demeanor was off... maybe he had a bad day idk... 5- they gave us old unsweetened tea when weordered sweet tea and Arnold palmer. I ended up throwing out both meals including the drink. There was no point returningsince clearly the day shift is ok with putting out bad food n poor Service. So much for grabbing a quick lunch... Originalpost Always great food n good service... I always seem to see the silliest things at this cookout but hey... it's entertaining. Usually quick... Read more