Reviews for Cheddar's Scratch Kitchen in Charlotte, NC

I used to come to Cheddars in TN growing up with family members for special occasions & wanted to come by today before heading... out of town for the funeral of one of those beloved family members. Waited on the host to get up from sitting at a booth to comearound. Another gentleman & myself ordered to-go in the bar & waited 45 minutes for our to-go orders - were the only 2 people inthat entire side of the restaurant. My order was a salad & appetizer fried shrimp? ordered at 11:10 & received at 11:50 with acompletely dead restaurant. To make the best of the wait, I asked to please order a margarita while I waited & was told ?Nobartenders are scheduled til 2PM today sorry.? So this location doesn?t even have a full staff available. This was my first timecoming back in more than a year bc this place is usually like this - long waits for no reason, phone just rings, that sortathing. No one even working in the bar area or behind the bar. Felt like an unwanted annoyance, won?t be back. Photo - the 6shrimp for $9 with a drizzle of Buffalo sauce. Read more

Host, so disrespectful when I requested a booth, literally the place was empty. The presentation of my meal was absolutely jaw... dropping, but as I began to eat, this chewy ?thing? wouldn?t dissolve in my mouth and killed my whole experience ????. Read more

Recently visited Cheddar's and it was decent overall. The service was sub-par, but they were short staffed so I cut some slack... there. Pros: the baby back ribs were juicy, flavorful, and falling off the bone,and the broccoli casserole was outstanding!Cons: the steak was a little tough and fries didn't seem too fresh. They didn't have a bartender working, so I couldn't get myfavorite frozen drink. I've had better experiences there, so I'm sure I'll give them another try / review in the future. Read more

We were quoted at 20 minute wait and ended up waiting approximately 40 minutes. The server was not very friendly, she did not... seem to care about the quality of her work, and very nonchalant. My food was good but my husband?s food was incorrect and whenwe asked the manager why some of the T-bone steak was missing and he said that they are prepackaged. We mentioned to the managerthat it looks as if someone cut some of the steak and he tells us that his staff know better because he would kill them. Thesteak was supposed to be well done not charred but had to cook longer due to it not being cooked as requested. It will be awhilebefore I return because the customer service was very unpleasant Read more

Chicken tenders and honey butter croissants were amazing! I was a little underwhelmed by the fries and broccoli cheese... casserole, not to mention the time we spent waiting for our server to come back, but I am sure that their being understaffed iswhat is to blame. Read more

I don?t know why I ever bother here. Even before the pandemic service has always been slow and it?s no better now. I went on... lunch break so I could use up a free dessert coupon I got for my bday. I ordered an entree as I needed to in order to get thedessert. Took forever to even have a waitress come over to get my order in the first place. I ordered the so called ?slowwwwwwwsmoked? full rack of ribs and they come out but just a half order. The waitress said they?re still cooking the other half. Therewas nothing slow cooked abt them. Not even falling off the bone, was tough to even get the one rib off. I ended up sending itback and just leaving. I had no time to sit around waiting on another entree order when my lunch break was almost over. Read more

Absolutely horrendous food and service. We order our drinks first obviously. Brings my Iced Coffee (I ordered regular coffee) no... sugar no creamer. Ordered cheese bites as appetizer for the kids. They were actually pretty good ????????. Wife ordered Veggiecombo (Soup and 4 sides) Carrots ???? looked like they went from freezer burnt to the microwave. Broccoli ???? had the weirdestoder and discoloration. Corn on the cob wasn?t on the cob. Wife received her food 15 minutes before the rest of us. My mashedpotatoes seemed like they were left on my plate for days. Finally I asked her to replace the frozen coffee ?? with Dr. Pepper.Still billed for the coffee. Never came around for refills for the kids. There was so much more. I?ve never not tipped in mylife. Wife left a note ???? saying service and food were definitely not good. Alexis followed us outside to explain how rude mywife was. Definitely didn?t feel safe at that moment. Step it up Cheddar?s Read more

Food was ok. They ran out of a lot things so it made our selections limited. Waitress was nice and attentive. Just doesn?t seem... like the same cheddar?s from years ago Read more