Reviews for Captain D's in Charlotte, NC
Ok, wow! This placed exceeded expectations. When I got there only the drive thru was open and there were about 5 cars ahead of... me. After the second car I could hear the guy in the speaker saying the system was down and couldn't take orders for tenminutes. Me and a few other cars waited. Once it was up and working we put out orders in and the line started flowing again. Igot the Fish Sandwich and Fried Okra with a Sweet Tea. I must say, even with the wait this is still one of THE BEST FISHSANDWICHES IVER EVER HAD! The entire meal was hot and fresh and the okra and fish were crispy! This tartar sauce is somethingspecial. Great meal served by smiling staff! Read more
It's my normal Captain D'. So normally it's really busy but this day not so much( I was glad it had been a while). It was night... time so wasn't sure they were open. The lights were off but it was earlier then 9 so knew they should be open. The order signwas dark hard to order or see what to order if I wanted something different and the captain d sign was off, couldn't tell. Foodwas ok normally its hot and fresh it was just ok on this night. Every day may not be great it was ok. Read more
I waited so long for my order. It was a big fish sandwich combo. When I got home, they had catfish in my como. I really dislike... catfish. Read more
Service was pretty good, but my food [fish] was a little overcooked. I try to patronize because they have been longstanding and... a staple in the Charlotte community for so long. I'm coming back at some point because it could have just been a bad day, but Iexpect things to be better. This visit gets a 2 though. They even have a 100.0 grade posted in the drive-thru window so I knowthey can do better. Read more
Drive through employee was very rude. I inquired about the store no longer excepting coupons at this location. She said it had... to be a corporate Captain D's (on Eastway) and closed the window in my face I proceeded to check my bags to make sure all myfood was there and the drive through window opened again. She said, "is something wrong!" I said, "no, I'm just checking to makesure everything is here." She promptly closed the window on me again. I wouldn't care if I had to go to Asheville NC for CaptainD's, I will never go back to this location again. Order#0179 Gs Wendell Guest#001 17:43 pm 7/22/2022 Read more
Long wait in drive thru which would have been worth it if they got my order correct. How could you forget the hush puppies? ... It's the best part of the meal. ???? Beware of the entrance/exit. Pot holes the size of a swimming pool. Read more
First we were met by an employee at the door telling us the dining room was not available, drive through only. We were looking... forward to sitting in the dining room, as we live in Mooresville NC, our food would have gotten cold if we had waited to eat itwhen we got home. We had no choice but to sit in the parking lot in the car and eat. The girl who took our order at thedrive-thru was very pleasant. When we got our food, it was hot, so that was a plus. As a former Captain D's manager, I can saythe pieces of fish were small. The hush puppies and fries were okay. At the risk of sounding a little picky, the outsidecondition of the restaurant is not exactly inviting. There are huge potholes in the road at one of the entrance/exit points, thedrive-thru menu is in very poor condition and very out of date compared to most restaurants these days. Overall this experiencewas not worth the money. Read more
Workers act like your a bother. Food is usually good. But this place needs customer service training ????