Reviews for Dunkin' in Charleston, SC
Worst dunkin I have ever been to. Arrived at 7.30 am abd counter was still closed. Was told to go through drive through and when... I pulled up.to order they said that they were not open untill 8am. This store needs to learn customer service. Read more
TERRIBLE SERVICE!! AVOID this place every time, no matter what. I?ve ordered through the mobile app 4 times now for take-out and... every time they have missed multiple items in my order. Each of these times when I ask the staff for the missing items I paidfor, they treat me like I?m annoying them and making them do work.. The work they should have already done. Today, I placed themobile order at 7:35am, went to pick it up ~8:05am, giving them plenty of time. I did this on purpose in hopes my order would beready when I arrive. When I arrived, there was nothing in the mobile pick up station, so naturally I had to wait for someone toacknowledge me because they weren?t paying attention to any of the customers.. After a few minutes they finally ask me if Ineeded anything. I said I have a mobile pick up order, the guy looked around and handed me a bag and walked away immediately. Ofcourse, I check the bag and it had only 2 of the 6 items I ordered.. Again, I have to wait for someone?s attention. I informwhat seems to be the manager I?m missing items. She had the ticket for my order sitting right in front of her.. 2 of the 4 itemsthey missed were donuts and a coffee. How does Dunkin? Donuts miss donuts and coffee..? That?s what they do. Anyways, shebrought me the donuts, no coffee. Had to ask for it. The other two items were bakery items so the manager lady informed the sameguy who handed me the original bag to make the bakery items. I waited for probably another 5 minutes while this guy continued tomake other people?s food instead of mine.. Again, had to wait to get someone?s attention. So I informed the lady manager of mymissing bakery items and she yelled to the staff ?Make this guy?s food so we can get him outta here!? .. loud enough for theentire place to hear, as if they were annoyed with me for asking for the $20+ worth of items I had already paid for. Don?t gohere and support this place, ever. Hopefully upper management sees this. Read more
This place is ridiculous. They don?t care how busy they are, they?re going to take their time. Drive thru was out onto the... highway. They would only take one order at a time at the speaker and wouldn?t begin the next until that order ahead of themleft. You couldn?t go inside to order. Sat in this line for over an hour. By the time I was ready to go I couldn?t because Iwas stuck by the curb. Insane! Read more
I have ordered from this store 5 times and they have gotten it wrong 4 out of those 5. Everyone is demanding higher pay for fast... food workers(!) but they still can't manage to get 3 items into the same bag. How about you EARN more pay? Better yet - lock thedoors until you're willing to do your job. Read more
Obnoxiously loud alert goes off every time the door is opened. Staff didn't seem thrilled to be there. This location was out of... most of our first choice items, so we chose a cold brew with sweet foam. It was so sweet, we didn't drink until the ice meltedto help tone it down a bit. Read more
Came here to get some donuts for my sons birthday. No line, quick & friendly service! We ordered one hot & one iced coffee, 2... other breakfast items and donuts. Everything was great! A line formed while we were eating and the staff moved quickly throughthe line efficiently. Read more
If you come to this location, be prepared for the worst. Half the time, the car line is in the road. Yesterday we ordered our... caramel coffee and they were out of caramel. Today, I order a bacon egg & cheese croissant, a dozen donuts and 3 caramelcoffees. I?m told they have no cheese for my croissant. Then I see the employee grabbing a 1/2 dozen donuts and I ask if sherang me up for a dozen and she confirmed she did. It?s just that they ran out of 12pc boxes. When my coffees arrive, theemployee asked me to install the lid because she couldn?t and then to my surprise, they?re out of straws. A quick trip to alocal supermarket would solve a few of these issues while your supply order comes in. Read more
Waited 15 minutes with one lady ahead of me. She never got any help either. 2 workers and 2 managers all filing drive in... customers. I left. They don?t need the business and I didn?t need the donut! And slow. OMGosh Read more