Reviews for Long John Silver's | A&W (70270) in Charles Town, WV
Two of the three meals (burgers) were okay. The lobster bites/fish meal seemed okay at the time, but I got nauseous several... hours later and threw it up. Will never order that again. Don't know for sure whether it was the fish or lobster. I've not hadtrouble with LJs fish in the past so I'm suspecting the lobster. Read more
Maybe we just caught them on a bad day but it was a pretty bad experience all around. Dining room was dirty, and they where very... disorganized in the kitchen. It's pretty bad if you can tell from the lobby how bad it is in the kitchen. They where out of mostthings I wanted on the menu. I always liked this place but at this rate, they won't be open much longer. Read more
During the 1st visit, I placed a $76 online order, waited twenty minutes as instructed, and was told when I got to the window... that they never received the order and there was nothing they could do despite me having the detailed order in an emailconfirmation and my card having already been charged. The person at the window stated she called her GM named January and wastold that there was nothing they could do and I would have to contact the company I ordered from which was their website, not athird party. Because they are a franchise there was not a direct link to customer service or any way for me to cancel the order.After several phone calls and speaking to January she was able to have her "boss" refund my money. Due to the money beingrefunded, we decided to give it another try several days later, but ordering in person instead. We waited for several minutes inthe drive thru then placed our order, parked and went inside to retrieve the items left out of the order, then went home to tryto enjoy it. The fish and clam strips were nearly burnt and the burgers were dry and flavorless. Idk what's going on at thislocation but they are doing it all wrong. 0 stars. Read more
Food was ok, paid for 6 shrimp but only got 2. Fries were a little greasy. My boyfriend ordered a root beer float, he said it... was awful but he said the A&W Burger he got was one of the best he's ever had. Read more
This location was AWFUL. We both ordered from the Long John's side. Food was mediocre. There was nothing on the condiment... station. No ketchup, BBQ sauce, tartar sauce, napkins, straws, or lids. Nothing! When we asked for napkins we were told theywere on each table. Nope. Ours was empty along with 12 others around us. Only 5 tables actually had them. We asked for ketchup,BBQ sauce, & tartar sauce and received a very small ration of each. We aren't in a depression yet, r we? Most of the tablesstill had food and trash on them. Food and trash all over the floor. Lastly, u could hear them laughing and giggling around thefryer area and someone screamed & laughed twice. Will never go back. It's no wonder most of their stores r closed and otherskeep closing!! Read more
I ordered the shrimp with 2 different sides and a vanilla shake. The young lady said the total $17. What? She was charging me... for 2 additional sides. No thank you. The employee was polite and professional but the cost of food was outrageous. Read more
Service sucked stood for 3-4 minutes no acknowledgment and when someone else came in then they were acknowledged immediately. ... But the food was outstanding Read more
I've been to other Long John Silver's and have been generally unimpressed so although the picture of the salmon, shrimp, and... rice platter looked good I was prepared to be disappointed. It actually was very good! It did not taste like it came from a fastfood restaurant at all! Great job guys! Read more