Reviews for Freddy's Frozen Custard & Steakburgers in Chandler, AZ

It's may be safe to eat here but there are no other redeeming qualities Over cooked fries sad little "steak burger" 1 ketchup... packet to come out down with... Not for me again. Read more

Decent place to get a burger if you like the smash style. I personally prefer something to bite into but these burgers are well... seasoned, the French fries are shoestring cut and are crispy and the custard is delicious. Overall a solid place to eat Read more

Get home to find the burger completely raw ????! Not cooked! Not warm! Plus they didn?t include any fry sauce even though i... ordered it. I?m never eating here again. Plus the people that work here are rude as heck. It used to be nice quality food butsince covid it?s been trash! Read more

Update: 6/28 The District Manger Madison reached out to me took full accountability for the mistake and was professional and... courteous. From our conversation, you can tell that she truly cares and spoke from a place of genuine disappointment for theexperience that I had and she assured me that their goal was to grow and learn from it. I also appreciate that I was never askedor pressured into updating my review in order to be made whole so this edit is of my own volition. I have no doubt that my nextvisit to this location will be great! I ordered 2 combos with a shake and a concrete a week ago. I got home and realized I wasmissing the chicken tenders from the order. I tried calling the store a couple of times immediately after we realized that thefood was missing but was unable to get in touch with anyone at the restaurant but left a message as requested by the voicemail.I have subsequently called 4 additional times throughout the week and still have not been able to speak with anyone except thevoicemail that are never returned. I waited a full week before posting this because understand that stuff happens but at thispoint it is beyond a reasonable level of patience. This is the second time in a row that food was missing. Last time was monthsago and was a hotdog, we had enough food without it and I just wrote it off as a mistake. Read more

Burgers were okay, place was okay, & service was okay. Nothing too impressive. Would eat here if i was in a hurry & had to... choose between McDonalds & this Read more

Super long wait time (drive thru) and the lobby was closed. The ice cream was good, but way over priced. They do have dog cups,... so that is nice. Read more

Though they were severely understaffed, and therefore overworked, they were still super friendly, helpful and accommodating.... This is a great location, right outside Chandler Mall. The menu has some variety. The custard creations are delicious. I likethe turtle concrete. So good. If you happen to visit when they are understaffed, please be patient. Read more

I can't say I was too impressed with it. Let me start with the fact that they closed the lobby and lock the doors well before... 6pm. Their sign in the door said "Due to staff shortages, they would be closing the dining area at 6". NOT BEFORE, AT 6. So Ihad to wait in the drive through line. Burger was average, and the patties were kind of thin for being 'steak burgers'. Decentflavor, reminded me of Whataburger, only smaller. French fries had good flavor. I asked for a root beer float, but was told theyran out of custard. I'm sorry... What?!? It's literally in your name. Won't be back any time soon. Read more