Reviews for Cold Stone Creamery in Chandler, AZ

I just wanted to thank Finn for outstanding service. We stopped to buy our favorite cheesecake ice cream with raspberry... topping. This attentive, smiling young man made our day happier. I want every employee in this company to be as caring andconsiderate as he is. Thank you very much! Read more

I have ordered online numerous times and always satisfied with what we receive. No issues.

Yeah don't order from here. Literally awful service. Got Door dash and ordered the cake batter batter and they charged full... price just to leave out the brownie and cookies. Instead of scamming people out of what they ordered, just cancel. Go toHandel's instead, at least they give you what you order, thanks for the vanilla ice cream I guess? Never ordering again. Read more

When a member of our group asked for a shake they told us they were out of milk, then some more people came in and asked for a... shake and they pulled out a full gallon of milk. Bad customer service they should treat all customers equally. Read more

My experience was very unusual.. June 29, 2022 4:00 p.m I thanked the employee there, a caucasian Girl, for washing her hands... before serving us, I told her I noticed you threw away a damp paper towel, She looked at Me dumb founded, and said "I threw awayMy gloves, I didn't wash My hands! Where does cold stone get their employees, and to think the ice cream they serve they make itin their store!! Read more

They are so rude! They couldn?t return a product i didn?t like.. so I had to buy a new one, they didn?t give me the back the ice... cream I didn?t like. So I basically paid for 3 ice creams and only received two.. (I could have gave the my other to my brotherif I had known they would trashed it for good sake I bought it) when she gave me the second ice cream she gave me a smaller cupthen the first one. They she tried arguing with me say I was one who threw the ice cream away.. this place doesn?t even deservea one star! Read more

Place is filthy, bathroom looks like it hasn't been cleaned in days. If we'd have noticed before we ordered we would have turned... around and left. Ice cream was tasty but after we (party of 6) ordered and began eating wound up throwing remaining product inthe trash. For goodness sake people you're serving food! Disgusted enough we'll never return. Gross! Read more

Ive been here twice and both times the staff was quick. The ice cream taste really good, down side its already melting before... they give it to you. One of the workers didnt wait for me to put my number in for my reward but the other worker quickly gave memy money back for one ice cream (it was a buy one get one free). Read more