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Reviews for Cold Stone Creamery in Cerritos, CA

Kim Cee 1 year ago
3

I love going to Coldstone and don?t usually have any issues. I did have one of the cashier charge me full price, even after... showing her the buy one get one free. I called and told me they?d give me a full refund for the mistake. Once I got there, theysaid they were going to give me a full refund and only charge me for one. I didn?t appreciate that i was lied to. They shouldbetter clarify what they mean on the phone so that i won?t have to waste time and gas going. I couldn?t just waited on therefund if they would?ve been clear from the beginning. MAKE SURE YOU CHECK YOUR RECEIPTS TO AVOID ISSUES LIKE MINE. Read more

Carlos Manalo 2 years ago
3

Staff are not rude but not friendly either. They seem to go out of their way to make you rush through the transactions so they... can get you over with and just leave. Read more

Erik Johnson 3 years ago
1

Wow! Cold Stone was once known as a place of joy and ice cream. That is definitely not the case at this location. The ice cream... is still there, but definitely not the joy. When I arrived, i noticed there was a gentleman just outside the door with his son.I asked if he was waiting to get it, he replied, ?yes?. I politely got behind him so that my wife and I could wait our turn.Shortly after, an older gentleman walked up and he got behind us. A few moments later, 4 people walked out of the Cold Stone.The gentleman and his son walked in, my wife and I proceeded behind them. I didn?t read the sign outside that said ?2 parties?at a time in the store. I figured 4 people steeped out, 4 people can step in. Once my wife and I stepped in, the Cold Stonerepresentative (ESTRELLA), didn?t greet us; however, she told us to wait outside. That?s when I took the time to read all theverbiage about ?2 parties at a time?. Ok, I get it. So we politely waited outside and a few moments later 1 party left. Once wewere inside a young lady came 1-2 minutes after we did (not the older gentleman). However, at this point there was 3 parties inthe store. ESTRELLA, who was now helping us, looked at the young lady and said nothing. At first I didn?t say anything becauseI noticed the girl had a work uniform from a neighboring restaurant. I thought maybe she knew the Cold Stone staff or wasrelated to one of them. Once she was greeted by a Cold Stone team member, I was certain there was no relation because of theirdialogue. I proceeded to tell ESTRELLA, that I thought that was unfair. She tried justifying it, instead of just apologizing,because one party was about to leave. If that?s the case I could?ve stayed in the first time ?because one party was about toleave?. Either everyone goes by what is said on the door or nobody. You can?t pick and choose. Then the older gentleman walksin. I proceeded to tell ESTRELLA, ?he was behind me?. She said nothing, she didn?t apologize....noth Read more

Sharon Best 4 years ago
5

This place always serves up yummy ice cream. Join their rewards program to really facilitate your addiction. ;-)

Roar_goat 27 4 years ago
2

They think I?m a kid but I?m 15 so I ordered a medium and they charge it like it was a large $9+ and didn?t give me a receipt... idk if that normal but like what the F@#+ that?s a lot. Pls tell me if this is normal I just want to make sure Read more

Eric Polk 6 years ago
5

Like most Coldstones, this is a small location with no inside seating. The ice cream is good and the staff is efficient. The... one downside of this location is parking. The developers crammed almost a dozen restaurants including a Starbucks and a buffetalong with a grocery store and did not provide anywhere near enough parking. Your options are circling like a shark waiting fora spot to open or parking in Targets lot and walking over during busy times. That is one of the reasons why I don't usually goto this Coldstone unless I am already eating somewhere else in the center. Read more

Paul Soeur 7 years ago
5

Great service excellent ice cream. This place is small. No table for sitting. Take your ice cream and go sit outside by the... water fountain and enjoy. Read more

Atul Shukla 7 years ago
5

Awesome place to be with. Great options but no option to get sugar free smoothies. Diabetes patients can't enjoy. On busy... weekends it is not easy to get parking so if you don't mind a nice .2 mile walk then park in front of Target. Read more