Reviews for Cracker Barrel Old Country Store in Centerville, OH

My husband and I both got the same entree. When our meal arrived, we both had trouble cutting our meat and commented how tough... it felt. When our server came around to ask us how our meal was, we said it tasted good, but.... She was the sweetest. She askedif we wanted a new meal. (We both declined. Just wanted to let them know, maybe just a "tough batch") She asked if she could getthe manager. (We said it wasn't necessary) Next thing we know, the manager is at our table, asking about our meal. He wasover-the-top awesome about it all. He had a new entree prepared, explaining it could have been how long it sat/or cooked. Our"new meal" was served and was indeed better. Thank you, Centerville Cracker Barrel! You have a great manager and server. Read more

On a cold night, after standing outside somewhere else, chicken & dumplings hit the spot! Our server was fantastic. She was... friendly, and despite being new to Cracker Barrel, was experienced in the industry and very good. She got us answers aboutfamily holiday dinners very quickly and was cheerful, despite it being a busy Friday night. Despite the restaurant being packed,the service was prompt and friendly. The food was hot, plentiful and delicious. At one point, while we ate, at another table, achild knocked a glass off the table. IN LESS THAN TEN SECONDS, someone was there with a broom & dustpan to clear up the glass.This was followed seamlessly by a person with a mop. The action was nearly balletic. The entire staff should be commended. (Myonly minor concern is about the online payment system. A customer paying online, leaving a tip and leaving does not look anydifferent from a deadbeat who plays with their phone for a minute, gets up and walks out. Customers should be asked to scantheir check upon exiting the dining room, so they can be routed to the cashier's stand, or left to roam the store.) Read more

We were greeted and seated rather quickly which was great. (We arrived slightly after 4:30.) Looking over the menu we noticed... new items and they now serve alcohol. Food arrived piping hot and our server was very friendly. The gift shop was packed withgreat things that you didn't realize you needed ???? Read more

We did dine in and took a box home, because the helpings are huge. The chicken and dumplings and the slow roasted beef are... excellent. I've been eating there for years, but usually ordered breakfast. I've never had a bad meal, or poor service at anyCB. They only hire nice people. Our waiter was great. Service is fast. My only complaint is the uncomfortable wooden chairs. Nopadding. Wish they had padded booths. I may start taking a small round pillow with me. I also bought a bag of candies andchocolates from their general store area. Good stuff. Read more

Micheala was our excellent server last evening, ensuring our family of six enjoyed a wonderful dinner. She was the epitome of... friendly professionalism! The food was good, although we all noted that the size of the pancakes has diminished quite a bit fromthe last time we were there; Three of us ordered pancakes, and all were equally diminutive in comparison to prior visits. Thankyou, Michaela, for taking such good care of us, and we hope to return soon! Read more

Our server Angie was the perfect example on what excellent customer service should look like. She was friendly and had a great... sense of humor. Because of her service and attentiveness, we will be visiting again soon. Also, the food was great! Read more

Solid dining choice. Service is a little slow probably due to staffing like everywhere else. Recommend the fried apples and... the unlisted grilled sourdough is delish if you aren't a fan of biscuits or cornbread. Crazy busy on the weekends but notterrible during the week. The extensive store is full of great gifts and makes the wait go by much more quickly. Recentlyadded alcohol too. Read more

The scrambled eggs came out cold and the pancakes were kinda of like rubber, but the service was kind and outstanding. When I... go back I will order eggs over easy instead of scrambled to see if that makes for a fresher breakfast. I included pictures fromitems for sale in their general store. Read more