Reviews for Dunkin' in Celina, OH
There was only 1 person working most of the time I waited in line. She was taking her sweet time. Another person finally showed... up who didn't seem to know what she was doing and didn't accomplish anything that I saw. Eventually a third employee who seemedto be a teenager showed up on the scene. She was talking on a cell phone and showed zero interest in helping anybody withanything. We arrived around 10am on a Saturday and it took us almost an hour to get 1 drink and 1 donut. The drink wasn't evenright - I ordered Decaf but it was regular. Read more
I tried making an order for 2 dozen donuts for my daughters class for her birthday yesterday. I called 3 times, couldn?t get... anyone to pick up the phone and the voicemail had no been set up yet. I drive to the store and there is two employees SITTING onthe counter and not a single customer. When I said I had tried calling multiple times, they told me ?the music must of beenturned up to loud to hear the phone ringing.? I proceed to place my order to be picked up at 7:55 this morning. Gave my name andphone number with the order. When we get there to pick up the donuts, the employee was talking on her personal cellphone, afterher phone call I tell her the name on the order, she had no idea about any order at all. And then proceeded to walk to the backof the store and then returned talking on her cellphone. We ended up having to pick donuts from the display and didn?t get outof the store until 8:22. So my child was late for school, and didn?t even get the correct order. They are in desperate of someserious management and I hope they get it together soon. Read more
Ordered 2 small hot chocolates. I was the only one in drive-thru. Took 10 minutes. Hot chocolate was not only cold. The cup... was only half full. That's my last time. Any gas station would be better. Read more
Pointless to use the app and order ahead. Have tried twice and both times sat in the drive through for 20+ minutes to finally... get to the window. Today after the wait, they only had the sandwich and didn?t have my coffee and I had to show them my order onmy phone for the dozen donuts that were not yet boxed. Ordered at 8:20 and it was after 9:00 until I got out of the drivethrough with the food that I ?ordered ahead.? Read more
I have been to this Dunkin before and it has never been as bad as it was today. I waited 25 minutes in line on my mobile order... that was already paid for before I left because I had somewhere to be. I proceeded to call the store 9 times with no answer,they also don't have a voicemail box which I feel is extremely unprofessional. I had a friend go in the store with screenshotsthat I paid and my order summary and drop them off and they substituted a donut with another donut with no notice or anything.Im extremely disappointed and probably won't be ordering from here again. Read more
Tomato pesto grilled cheese sandwich had very little cheese on it, and crust around bread ???? was tough as leather. Bavarian... cream donut had very little filling inside it, and didn't get any napkins with meal. At least the coffee ? was pretty good. Read more
Trying to figure out how two drinks ordered exactly the same could turn out so different. The lighter coffee taste like water... with a hint of coffee and the darker one tastes like a straight coffee bean neither good by any means. Absolutely ridiculous. Read more
This place used to be so great when it first opened. I have been through the drive thru at least 3x but I don?t think I?ll be... coming back after what happened on my last trip unless it gets better. I tried to order my daughter a chocolate milk on ice withwhipped cream (I forget the name. But it is a kid friendly drink. They?re able to make it) but the person taking our order saidshe wasn?t able to make it for some reason. We decided to get 2 iced chocolates instead and a hot chocolate. When we pulledforward we kept waiting for someone to come to the window to take our payment and to receive our order. We waited at least 10minutes (which would?ve been fine if it had been busy but they weren?t). My mom hollered hello through the window and not asingle person responded. There were 2 employees standing around the front counter just chatting away to each other. We waited abit longer but then decided to leave. After reading many reviews people have apparently waited at least an hour in the drivethru compared to my 10-15 minutes. I don?t think they have any management there during the day. I hope it gets better. I loveDunkin. Read more