Reviews for Nestle Toll House Cafe by Chip in Cedar Park, TX

It?s been at least 2-3 times I go to make a purchase and the lady has been on her phone and stayed on it before noticing me. I?m... pretty sure she knows I?m right there because I?m in her line of vision but still stays on her phone. Extremely unprofessionaland lack of work ethic! Get off your phone and get to work. Read more

All 9 cookies were days old. Not fresh as other Nestle cookies stores. Buy elsewhere. Didn't even offer me fresh cookies or a... refund. Read more

If you like cookies hard as stone, milkshakes with no ice cream, and food better off in a trash can than in your stomach... just... throw that $20 in the trash.. that will still be better than this place. Read more

Using my husband's Google account to write this review. First off, let me say that this place has the worst customer service... I've ever seen in a Nestle Toll House Cafe. Today I went to pick up a birthday cookie cake I ordered a couple of days ago, whichwas supposed to be ready by 11:00 AM, and surprise surprise, the employee did not even know there was a cake order for today atthat time. He told me that the cake was not ready yet, and that it was going to take 30 minutes. I had to walk around the mall,and long story short, once I picked it up, the cake was missing the balloon design that I wanted. I brought this up to theemployee, and she claimed that there was no balloon request in the order, but after talking to another employee and doublechecking the order, they realized they missed the balloons. She proceeded by saying "we don't have that here", even though I'msure this is a lie because they're just balloon drawings and they were the ones that suggested I added them in the first placewhen I was first placing my order, and then offered to give me a discount. I just said I had already paid the cookie in advance,and all she said was "oh okay" and handed me the cookie cake (was expecting at least some free cookies...). I also want topoint out this is not the first time they mess up my cookie cake, and the rude customer service has happened more than once, sono, this is not a single incident (I hoped it was, which is why I decided to give this place another chance). I would highlysuggest you look for another place before even considering buying from this location. Read more

Went here and the staff was rude and on their phones. They said they could not place a scoop of ice cream on top of a brownie.... The worker said it was against company policy. This is something have gotten here before but they refused to do it. I will neverstop here again. Read more

Nestle Toll House counterperson: ?What can I get you?? Husband: ?Hi! We were wondering if your ice cream has egg in... it?? Counterperson: ?I dunno? Husband: ?This little guy [gestures to our two year old son] has an eggallergy.? Counterperson: [blank stare] Husband: ?Do you mind checking?? Counterperson: ?I don?t know how to do that. I?m justan employee.? Husband: ?There?s not a list of ingredients on the containers or anywhere in the store?? Counterperson: ?I mean... I?m just an employee. I don?t know? Me: ?Okay. We need to go somewhere else.? Read more

It?s great place ,Really good customer service products are so fresh ,ice cream so good .so please check it out that cafe

Just back from Lakeline Mall, and after looking around for awhile, we decided to stop in at Nestle Toll House for a quick snack,... it was quite busy, we were able to get in and out in about 5 minutes. They had a delicious menu of cookies treats and ice-cream, which was great for a hot texas day. Read more