Reviews for Cold Stone Creamery in Cedar Falls, IA
They have good ice cream and good service
The ice cream was great, and the green haired girl that helped me was amazing. I feel like it's been a while since I have seen... someone smile while I was there. Read more
Overlook the comments about having to wait, masks, staffing shortage. The pandemic recovery is still in progress for many... businesses. Be patient, stand in line, and know they are doing the best they can. The food is great. I only ever get signaturecakes so I can't comment on other services. Read more
Worst customer service by an employee here, her name is Kara. There were 4 employees, and 3 of them had airpods in. Kara didn?t... say a word to me besides ask what I wanted, not to mention she messed up my order too. There was one employee, Medley, who wassuper nice and I honestly felt bad for her by the way Kara talked to her while we stood there. Read more
A few weeks ago, I had my best visit at a Cold Stone! The gentleman working Saturday had the best attitude and pride in his work... and it showed! He brightened a gray rainy day with conversation, entertainment, and made our treats to perfection! I would befortunate to have him fulfill our orders again! Read more
I just purchased a 40 dollar gift card and am so sorry I did. My fault for not checking the latest reviews. This Cedar Falls... Iowa store has been fabulous in the past. I discovered that children's portions are not mixed on the stone and are basically asundae. Also there is no singing if someone leaves a tip. I bought the gift ????card for my neighbors who have 3 children. Idid so because I thought the cold stone mixing and songs ????would be a special treat. I am so disappointed. Read more
Often times they are so understaffed. I feel so badly for the employees. Every time I come here at least one person/group... walks out. Tonight 3 couples walked out. It shouldn?t have to be this way. The manager should be here. 2 people working witha huge line. Opportunity loss on this location is huge. The two girls working were surprisingly upbeat and in good spirits. Ibelieve I was in the store about 50 minutes. Read more
I ordered the peanut butter/chocolate ice-cream cake. I messed up the order pick-up day. So I called the next day and they were... able to meet my pick-up day. It only was an hour later than originally planned, which was great! It was Delicious! Read more