Reviews for Papa Johns Pizza in Castle Rock, CO
Here?s one extra cheese will get you on a Papa John?s pizza off of Wilcox in Castlerock. I can see the crust of my pizza and I... call the store and nobody answers twice. Go to the pizza place next to the old church Italian place in downtown Castle Rockthat?s the best pizza. Read more
We ordered for delivery and it showed about a 2 hour wait for delivery. The staff was really nice because they called to inform... us that they had to refund our order. They sounded stressed, but I don?t blame them. They let me know that their manager on dutywalked out on the job and they had to close the store. Yikes. Read more
Literally the worst customer service and it sucks because I love Papa John's pizza. The past 4 times we have ordered either... someone never delivered it (and they didn't call to tell us) or it was 2+ hours after the ETA. We keep trying to give them achance and it never improves. Read more
As all the other reviews are saying, 2hr delivery time. Surprisingly was able to talk to someone at the 1hr 15min mark. Said... they were waiting for a driver for delivery. 45min later, still waiting. Avoid this store. Who would have thought you?d need tolook at google reviews for a Papa Johns? Read more
Placed an online order for delivery just past 8pm, and was provided an ETA of 30-40 minutes. 60 minutes later, still no pizza. ... Called the store and an automated bot said my pizza would arrive in 30 minutes (so, 90 minutes after I ordered it). 30 minutescame/went, plus another 30 after that... So at this point we were now over TWO HOURS past when I placed the order. I calledthe store, and received a message, "thank you for calling but this location is now closed." After coming up with another planfor dinner (I think McDonald's was the only viable option at that point), and walking out the door to leave, I see a deliveryguy pull up with my pizza, TWO AND A HALF HOURS AFTER I ORDERED IT. He made a bunch of excuses about being the only driver,their system isn't working right, blah, blah, blah... Pizza was cold and not fresh anymore. I prepaid for the pizza online,plus a delivery fee, plus the tip in advance. This was probably the worst pizza delivery experience I've ever had (and I workedfor Domino's in college, so I know the drill). Would have been a better value and use of my time to call Granelli's, Scileppi'sor Parry's and pick it up. I would give the Castle Rock Papa John's location a "0" rating if I could, bleh! Read more
I called and ordered my pizza at 5:46 pm, I arrived at 6:24 pm my spicy bites were done but my pizza had not been made yet. ... This happened at the monument papa John?s as well a few weeks ago. One pizza was done and another not put in the oven yet. When I got home, one pizza was cold and looked as though it sat at for an hour and the other one fresh. Our family doesn?t liveclose to either restaurant and will probably not use this restaurant again. Dissatisfied Read more
My review is about a delivery order. When I placed my order with the app it charged me twice and the delivery person left two... orders at the door. When I brought them in I tried to call directly about the mistake. If you call there no one answers and whenyou select the managers ext it goes to voicemail and they never call you back. Corporate says they will contact them and havethem call you but they never do. Two weeks later I went to the store and the manager issued me a credit. I spent no at least ahour and a half on the phone with no results. This is a corporate review they should have handled this from the beginning. Inshort, watch your delivery orders or else you will experience the same !!!! Read more
This location is hands down the worst. This is the second time we have ordered and waited over 1.5 hours to get a pizza that was... quoted 30-40 mins. The first time we called it was 2 hrs and 10 min and the phones didn?t work. When I went in to get the pizzathere were stacks of pizza sitting there easily 50-60 pizzas waiting to be delivered. After waiting a few months we decided totry again and got a 33 min estimated delivery time. At an hour we decided to call and they said it was being boxed and to givethem 15 min. After 20 min we called again and they said the driver was on their way and one stop before us and to give them 10min. When we told them this was unacceptable and that?s what they basically said 20 min ago a female got on the phone and wasverbally aggressive and rude and wanted to complain that she was off the clock and wouldn?t answer any questions and began lyingabout the fact that we were given an option the last time we called for them to deliver the pizza or door dash which neverhappened and lied that they told us it would be 2 hours and just wanted to argue. She then Proceeded to hand the phone to thepoor door dash guy who wasn?t even sure who he walking to. When my husband came up to get the pizza he was told the pizza wasjust coming out of the over at 1.5 hours now. When we got the pizza home it was cold! Why are you selling our orders to doordash and increasing the cost without our permission and staff verbally abusive and not fulfill orders?!? Read more