Reviews for KFC in Castle Rock, CO
Tim was great at customer service. The price differed from the register and he apologized and said I could wait for the manager... but he was so nice and I had to get going but he was more than helpful! Read more
Always taking a risk going here. Especially on weekends. No white Original Recipe this time. The coleslaw and chocolate cake is... always good though. Probably made off-site, but tasty. Read more
Went through your drive-through today i could barely hear the guy on the other end of the speaker. Repeated my order back to him... and when he gave me the total it didn?t sound right. When we got to the window I simply asked the man to repeat my order back tome as the price didn?t sound right, he then got defensive and argued with me regarding what I ordered I simply said sir I?m justasking for you to repeat my order as the price doesn?t sound correct he then was rude and unprofessional and when I asked tospeak to the manager he pulled his name badge out of his pocket and said that he was his name was Ty he rudely said do youwant the food or not and I said you know what I do not the service was horrible! Do unprofessional all he had to do was politelyrepeat my order. I understand finding employees is hard at the moment but that was no excuse Read more
Orderd on line. Never got a confirmation. Tried to call the store to make sure they got my order but no one ever answered the... phone. In fact they took it off the hook twice. Called corporate and the first time I was put on hold the music kept repeating "you will never see me again." How fitting! The lady at corporate said my order never went through, then asked me if there wasanything else she could do. As soon as I said no she hung up. KFC is trash! Read more
This has to be the worst customer service in Castle Rock. Most times I go through the drive-thru they end up telling me to pull... to the front and wait for my food. The last time I did this it literally took 50 minutes to get my food, and there was onecouple parked next to me that said thay had waited 1 hour and 20 minutes. The time before that they completely messed up myorder, instead of mashed potatoes they gave me a dozen cookies (wth). They must get bonuses for pushing people through thedrive-thru faster, so once they have you pull to the front then they are no longer on the clock and couldn't care less. Tim washorrible, rude, and calling another colleague every name in the book. Also be careful when ordering Original Recipe as they tendto give you something else, I suppose so they don't have to cook another batch. I love me some KFC, put pass on this location!! Read more
Kfc was the winners of my most recent food Fight. I put their spicy crispy chicken sandwich up against popeyes. Both were... reasonably priced at $4.49. I would have liked a bit more spice as it was very mild but the chicken patty was thick and I feltit was just a better bang for my buck. Good texture on the chicken and juicy as well. Read more
3 of my chicken little were not edible. They tasted like a cup of salt. Quality assurance has never been this stores forte.... Still wondering if and when corporate will ever step in. Read more
Placed order online at 5:34pm, was instructed to pick up the order at 5:54pm. Arrived at 5:53pm, sign on door stated drive thru... only. When through drive thru and was told it would be another 25 minutes until order was ready because there was no cook onduty. When I asked for a refund I was told they didn't handle the payment so no refund could be made. Read more