Reviews for A&W Restaurant in Castle Rock, CO
Every night we try to eat here they are closed. There hours say they are open till 10 and i was there at 8:30 and one guy was... just sitting at the table staring at me. so weird. Read more
If I could give it 0 stars I would. Apparently you can't come in and order at the counter and no wonder it is drive thru or... mobile app only. The inside was extremely dirty. The counter was messy. I stood there and watched a back line employee handlingfood with bare hands, wipe there nose with the same bare hand and then touch food again. I turned around to walk out when anemployee yelled to me I could use the drive thru but not the lobby to order. NO Thank you! After seeing the other reviews Idon't understand how this place is still even open. Read more
At first, I thought the place was closed. We ordered our food and every table was dirty. At some tables there was left over... fries. Bath room was dirty. Toilet paper all over the floor. Trash can full. There was a for hire sign at the entrance. Therewere 5 employees working. One of them should have taken the time to clean up the place. Read more
Went at noon on a Saturday while running errands. Ordered KFC chicken - nope "out of white meat". Ordered fish in chips instead.... Get to window only to find out no fish either..... settled for a chicken sandwich.... asked to pull around and wait, and wait,and wait. Tried going inside to cancel order and ask refund - doors are locked, Called for another 15 minutes straight - noanswer, Wife suggested we drive off and write off the $20 spent..... Never again. Read more
Worst experience ever. I came here for mashed potatoes and Mac n cheese because I just got toothed pulled. I went into lobby and... was told after standing there for 5 mins and listening to them talk about how nobody showed up for work. I was told that lobbyis for pickup only that I have to go through drive-thru. So I did, and I pulled up to the speaker and am told exact cash orcard. Okay, so I ordered a large mash large Mac and said that's it for first order. Then, I was told I am only allowed one orderthrough the drive-thru and that I would have to drive back around for my coworker to order his food. So I said no lobby service,exact change or card and now I have to drive around twice and not only did the male employee on drive thru say something smartbut the female manager also jumped on saying "yup that's right and if you don't like it you can drive off". The most rude andinconvenient disrespectful customer service I have ever received. I will NEVER return to this location EVER again. Read more
Worst experience ever. The employees are short and rude with customers. Last time I came here there was a coin in my mug. This... time their lobby is closed and they refuse to do multiple orders per car. Upon pulling up the woman at the window completelyignored us and didn't say a word the entire time we were sitting there. We asked for no ice in one of our drinks and they putextra. We called to talk to someone and they just let the phone ring. I am so glad to see that customer service is a highpriority here. And upon looking at the reviews I can see we aren't the only ones. No wonder their parking lot is empty whileChick-fil-A has cars into the street. Read more
Ordered a hot fudge sundae and a strawberry milkshake. Was told they don?t have hot fudge, only chocolate. Ok that?s fine. Paid... with cash, they don?t have change because the register is broken. Was handed the sundae with no lid because they ?just ran out.Is that ok?? I guess. I don?t have any other option at this point. ?Milkshake? was half nasty ice chunks. Inedible. Any one ofthese issues is not a deal breaker on its own. But add it all together and the experience wasn?t great. Will go elsewhere nexttime. Read more
They charged us wrong. Had to refund and then charge again. Forgot biscuits and cheese curds! Didn?t even include the ranch that... I paid extra for! Just sucks getting home and not getting our order. Yes I should have checked it but that?s not my job! Read more