Reviews for Cold Stone Creamery in Casper, WY
Always fantastic. The service is slow.sometimea but worth the wait. Friendly staff
Great ice cream, a little expensive but you are able to have them blend your ice cream with different flavors and mixes.
This place is absolutely filthy. Had I known I wouldn?t have ordered the cake that was late because the decorator had never put... ?congratulations? on a cake before. The floors were unswept. The tables and chairs were sticky and unwashed. The prep areas wereabsolutely covered in old food. I?ll not be back! Read more
The ice cream was tasty but out of the 182 combinations, I could not get a simple butter pecan or even a butter nut or maple... nut. Very disappointed I had to get some new wave candy mixed with 16 kinds of chocolate/peanut butter or a vanilla cone. Granddaughter did however loved hers. Read more
I don?t usually give out bad reviews but I just received my grub hub order and was very disappointed. I ordered cookie dough ice... cream with extra cookie dough and heath bars but what did I receive? Plain. Vanilla. Ice cream. I would understand if they wereout of something and had to replace say the ice cream or heath bars or contacted me via the app to let me know but instead I wasgreeted by a cup of plain vanilla ice cream. Very disappointed. Read more
This place is a must if you like ice cream or cakes made of ice cream. You can combine any of your favorite toppings to pretty... much any size. My favorite is the coffee ? ice cream and a plus you can order online to pick up in store. Although the productis good, what makes or breaks a business is the customer service. Seems to be teens working around 6pm and maybe under theinfluence. As i walk in and wait at the counter for around 3 minutes a female employee emerged from the back to ask my name 3time as she is gazing off into the distance. The employee?s are the face of the company and the first interaction with acustomer. I would have to give the customer service a 2 of 5 and product quality and abundance of options a 5 of 5 bringing theabove satisfaction to a 3 of 5. Read more
I don't know who owns this place or what's happening but they are never fully stocked anymore, they close an hour before posted... times (we've been here 3 different times over the last 6 months after dinner and they were closed), the place is grubby anddirty, and they are looking shabby. Having had restauranteurs in my family all my life, the state is this place suggests it'sclosing down. If the owner wants to avoid further bad reviews, they should close for a week and do a thorough deep clean andrepair, fire the employees and start over, and keep stock up and fresh. The franchise would be beyond upset to encounter thisplace. When you can't get any of the most popular ice creams on a Tuesday afternoon and you're told that they haven't receivedtheir supply truck, something needs to change and fast. We're not coming back until that happens. Read more
I ordered Oreo creme ice cream with Oreo cookie mix in. I got vanilla ice cream with Oreo cookies. It was good but not what I... wanted. Read more