Reviews for Cold Stone Creamery in Cary, NC
Got a love it ice cream with gummy bear mix in with only 3 gummy bears in it 2 times in a row now. Never had this issue before... recently. It?s disappointing. A serving that large needs more than that. It?s too expensive to be doing that. I could?ve justwent and got ice cream plain ice cream if that?s what I wanted Read more
I don't know how old these workers are, but when folks get in there to pay for a services it is expected to be a professional... treatment. They need to wear masks and stop talking over the orders. They laughing unnecessarily at customers for whateverreasons, can result in a negative outcome. They gotta wear name tags for referrence as to, who did and said what. I witnessed akid being refused access to the restroom,Com'on! Sercice is just that SERVICE...to serve customers. Read more
The food is good, just make sure you show up in person. I ordered from this location 3 times with Grubhub, each time an item... (bowl, cone) was missing, or it was the wrong product. I tried to call, no answer. Very frustrating. 3rd time in a row you losemy business. Learn how to read an order!! Read more
Very, very good ice cream. Expensive Shew! And, while I understand why, they closed the restrooms to employees only which is... hard when you have little ones who get messy while enjoying their treat. Delicious ice-cream, just don't look at the receipt! Read more
Pay attention to all of the recent negative reviews - they could not be more accurate. I wish I had before stopping here. ... Customer service is beyond HORRIBLE. I stopped in today and was flabbergasted by how dirty the place was. 2 girls were workingand not one said hello. They looked truly disgusted to be there and their attitudes proved that. I was bringing my son in tocelebrate his honor roll report card. We ordered our treats and I was talking while she was making my sons so I did not look atwhat she was doing. As she went to make mine I looked over the counter and saw what a minuscule amount of toppings she wasadding in - literally the least I have ever seen added in when having ice cream at a Cold Stone before. I asked nicely if shecould add just a tad more - so she did literally that (about half a spoon full of graham cracker crust). I just ordered theSAME concoction at the Apex store a week ago (a million times better of a location) and for the one I got they put caramel onthe top. This girl did not so I asked if she could. She puts a little on then goes to ring it up - charging an extra $2 for thelittle bit of extra she added. I told her that I had never been charged for just putting the average amount of toppings and shesaid "well nobody has ever charged you right". She literally MADE ME ANOTHER ONE WITH EVEN LESS THAN THE FIRST ONE AND THREWAWAY THE FIRST ONE WITH THE "EXTRA" TOPPINGS!! Just tossed it in the trash. It was so very wasteful and just beyondridiculous. My son goes to sit outside and eat his and he said there was next to no toppings in his either. So, it was dirty,horrible customer service AND wasteful. AVOID and just drive out to Apex or another nearby one. In 10 years of visiting ColdStone I have never had an experience like this. The manager needs to really get on this as the employees are running it down. If there is a short dark haired girl working - AVOID her! Read more
Great little ice cream shop. Friendly staff and fresh ingredients. Clean store with plenty of seating. Custom cakes and million... combinations of ice cream cups and waffle cups. Even with a line generally there is not much of a wait. Parking can be tightduring busy hours but that?s as close to a complaint as can be found here. Will be back, highly recommended!! Read more
Crossroads Cold Stone is pretty good place to go! Staff is usually fairly friendly and always fast! I love their daily specials... (attached pictures), especially Family Day Saturday. It?s an AMAZING deal. Sometimes, I get it just for myself ...shhh. ????This location has room to sit inside and there are also many seats outside, as well as other restaurants if you want to getlunch or dinner before your ice cream (or after, I won?t judge you). I never really have trouble finding a space near CS and Inever have to wait very long. Read more
Stopped in for the first time and was excited to give it a try. The employees ( 2 girls) were both frowning the entire time and... acting grumpy. They also were not speaking to each other. It made for a very uncomfortable visit. Not sure we will be back ifthe same employees are there. The one taking orders almost acted mad that we were there. Read more