Reviews for Dunkin' in Carol Stream, IL
Everybody that works here is just amazing! They are so friendly and I always trust them to get everything right. We all know... that most chains' quality varies A LOT based on who works there-- and these guys are all simply the best. Dunkin is so lucky tohave them! Read more
Stopped in this morning like I do six times a week to get my regular extra large 3 sugar and 8 cream 2 donuts and two chocolate... milk. No chocolate milk today ( no big deal) I got to work and discovered my coffee was 1 Carmel swirl and 2 sugar. ???? Iwent back this afternoon ( I really need my Dunkin). I let my clerk know about the mistake and was told that will be $6.42.Again got back to work to discover that there was barely any cream at all. I am not sure how many Dunkin I pass each morningbetween villa park and Carol stream but I sure will find another. Read more
Went in the other day and was able to find no donut out of stock thank God! Family loves Boston Creme donuts, however sz has... gotten smaller and prices are going up- which is why less one star Read more
This Dunkin runs out of donuts faster than any other location. It?s super frustrating when you try to order numerous different... flavors and they are always out. Why even bother selling the donuts? Read more
They're always messing up my order. I don't think their speaker system is up to date because it seems like they cannot... understand what I order. During one visit, I ordered a matcha latte and got a frozen coffee. Do not keep your window open longerthan you need to in the summer, the drive thru has wasps that will fly into your car. I went there on "national coffee day" andplaced my order in advanced so I could get the freebie and when I arrived I was told they were closed early due to shortstaffing, and they refused to give me a refund. Read more
This has to be the worst Dunkin? Donuts location. Don?t get me wrong the employees are nice (for the most part), but the service... is HORRIBLE. They also seem to charge more than any other Dunkin I go to, but I chalked it up because I live near by and it?sconvenient for me. However, I realized I?m willing to take a bit of trip to the Dunkin on north avenue since this one (onnumerous occasions) has overcharged me. But when I stop here I?m usually on my way to work so I don?t have time to argue aboutthe additional charges (but I should), especially since at times they don?t give you your receipt so you have no clue what yougot charged for. They also never, ever get my order right. And 90% of the time I get more creamer and or milk than the actualcoffee. The lines in the morning are a good, 10-15 min wait which is ridiculous! Also I decided to go there one evening becauseI needed to refuel, there was a young guy that worked that evening shift; he took my order, walked outside and chatted with agirl for 5 mins who did not work there! At this point I?m at the drive through window, waiting for my coffee, but he doesn?tcare because he?s getting paid to chit chat on the clock. Anywho, they then proceed to come into Dunkin, and continue to talk.He looks at me, we make eye contact and then continues to talk to the girl. I spent a good 10 mins waiting for NOTHING. So, Idrove off, and went to North Ave. No offense, but if I was the owner of that franchise I would pay a little more attention towhat is going on in order try to figure out what?s working and what?s not. It?s not all about having an employee cover aparticular shift if they are not going to make you money. It doesn?t hurt to come up with solutions to better manage and makecustomers happy. Read more
So I normally dont go here, but the service was quick however I got my drink made wrong... I dont know why they gave me an iced... cappuccino when half of it is just foam and its frozen... This cost me $2 but I'm disappointed that they dont know how to makean iced cappuccino. Read more
Latte with no foam? Something is not right, I think they just gave us someone else?s coffee they didn?t like.