Reviews for HotBox Pizza in Carmel, IN
This pizza chain especially the one in Carmel Indiana is a joke. They evidently have no knowledge of what their business is and... even though presented with a valid coupon and after telling me on the phone that they would honor the coupon once they seen apicture of it they did not and claimed that the coupon was fraud. I would highly suggest you do not do business with thisparticular pizza business. Whether the coupon is fake or not should not fall to the consumer as it was being offered at PRMdeal.com. You would be much better off going to basbo Pizza Greeks Pizza donatos or Pizza King. There is no integrity from theowner to the GM down to the manager to the counter help that assured me on the phone before I drove up after placing my orderthat this coupon would be honored Read more
Hot Box Pizza is consistently wonderful! Never greasy, always cheesy, and crust is perfect... so yummy we always get... breadsticks, they are the best ones in town!!! Read more
This is the second time they forgot to deliver Nacho cheese, I called the store and asked to send one. The guy on the phone said... he will send it, It never came. We were starving and waited from 7:55 till 9:15pm And the person who delivered said he is amanager, one can understand how clumsy they are in their work. Shame!! Read more
The manager (I believe his name is Ethan) has absolutely no sense of customer service. I was slightly irritated that I was... transferred (with no notice and had to repeat myself instead of the previous associate briefing the manager on the situation)and couldn?t get a simple question answered as to whether this location delivered to my address. So, rather than apologizeand/or take ownership for the poor communication and inconvenience, the manager says ?calm down, sir? in a very snide tone. Iwas finally able to place an order after being transferred to the GM and once it arrived (to their credit, in fairly timelymanner), the pizza was very underwhelming. I spent $30+ for a large pizza (seems more like a medium compared to competitors),breadsticks and 2 drinks (not 2 liters, just 2 small drinks) on a supposed special, and I feel that I got ripped off. The pizzawas very mediocre and the breadsticks are very bland (nothing special at all). I?m all for paying for quality, but I definitelydid not feel I got value for my dollar. I rarely EVER write reviews, but given the poor customer service along with thelackluster pizza, I felt compelled to share my experience. I will NEVER order from this place again! Read more
By far one of the worst experiences I've had with a pizza delivery. We are visiting from Michigan and staying at a nearby hotel,... when we placed our order on the website we received confirmation and an estimated delivery time about an hour from when weordered, no problem there. However, the pizza didn't actually arrive until 2 hours later. When we called to check on the statuswe were offered a meal coupon (which does us no good since we are from out of state) and were told that the delivery driver hadleft 15 min prior and it would be here soon. When it finally arrived it was stone cold, we attempted to warm the pizza up in themicrowave to eat it but it tasted like cardboard, and none of the dipping sauces that we would have paid extra for wereincluded. We called back to speak with the manager who eventually voided the order but was not at all apologetic for theservice. We ended up going out to pick up food from somewhere else at 11pm at night because it had taken so long for deliveryand the quality of the pizza was sub par. Needless to say if we are ever back in Indianapolis this place will be on our "neveragain" list of restaurants. Read more
Great pizza! And you want to know what I really love about Hot Box Pizza is the fact that they give a 50% discount to military... veterans. Now that's a real discount and shows appreciation. Thank you for that hot box Pizza, that truly shows me youappreciate the sacrifice we veterans have made. Read more
Staff here is excellent! From the moment we came in there was someone paying attention to us. We were able to take our time with... the menu and discuss options even on a busy Friday night. The pizza fairly decent and the price was excellent! And the entirefamily large pizza bread sticks and drinks for around 20 bucks. Read more
Worst pizza ever had, don?t waste your money and time. Not well organized.