Reviews for Krispy Kreme in Capitol Heights, MD
Worst Experience Ever!!! Sent The Wrong Order And Also The Donuts We?re Stale and Old. I Ordered The Halloween Donuts. Tried... Calling 10 Times And Got No Answer ! Do Not Go To This Location !!! Read more
Horrible experience here! I ordered a Halloween dozen on Halloween day and they did not have them! They gave me dry doughnuts to... make up for it and I also ordered a pumpkin spice latte and their machine was not working. I settled for a regular coffee butthey didn?t have cream or sugar. Staff seems lost and place looks dirty and unkept. Would never go here ever again. Read more
I would give them zero stars!! Everything you can name is wrong at this location! Always out of items, they are not familiar... with the product, the donuts always look super weird, and taste dry, its the absolute worst! They are not a franchised store sothey are allowed to be some trash. All the 5 star reviews come from "local guides". Read more
I went here because I saw 3 cars in the drive-thru & figured it was safe even though I didn't see any Krispy Kreme signs in the... window. The store looks really bad, super dark inside, & the drive-thru menu had signs missing. The roof of the drive-thru isfalling apart. I started to pull off because of the puddle of water inside, but guy walked up before I could. I asked him whatthe water was for, & he said the floor was being cleaned. There was a rack of donuts beside the puddle. The donuts looked alittle odd, one was small, one smelled sour & one was not cooked enough. I threw them all away. I will say that the young manwho took my order was very polite. I wish all the staff the best, but they, & the customers, deserve better. Read more
This is the closest location to my home and I hate it. I gave this location another chance and I regret it. The appearance is... POOR. Customer service is POOR. On 4/14/2022 9:25pm the brown skin lady with dreads or faux locs was extremely unprofessionaland rude. It?s so sad that this is the customer service we receive. I won?t be back. And then the drive thru looks sounprofessional. It?s clear the owner of this franchise doesn?t care. Read more
This is ridiculous! I?ve been a customer for sooo long and I never received donuts like this. This batch was so thin and... hard!!!! Krispy Kreme on Central Ave needs to do better! Every time I come they NEVER have regular glazed. Always run out but tocharge me for these ugly looking donuts is beyond me. I?m very disappointed and I have to drive 25-30mins to this store becausemy grandfather doesn?t eat any other kind of donuts. They seal the box so tight I didn?t even noticed until I drove off smh? Read more
Wonderful donuts. Fresh as always. Staff was very helpful and friendly. I agree with others that the donuts appear to be... slightly smaller than what I?m accustomed to with Krispy Kreme but overall, the dozen didn?t make it home because they weresoooo good. Read more
This store is horrible. Every time i come here it?s an issue. They are very rude. I arrived at 7:40am. The door is still locked... to go inside. This happened multiple times. They?re supposed to open at 6am. When I do finally get inside the guy tells me hecan help me better if I go in the drive thru!!! They only have 5 -6 options and it?s always the same basic ones and never anyseasonal as they advertise. When I ask if course there is an attitude by the employees. They have also shrunk their doughnuts bya significant amount and increase the price close to $17 for a dozen. That?s laughable honestly. There is plenty more pics butthey just look horrible. Do better! Read more