Reviews for Dunkin' in Cape Coral, FL
I tried to apply for job as the sign says now hiring, and the manager very aggressively said no we are not hiring.... Unprofessional manager. STARBUCKS IS WAY BETTER AND THEY HAVE A GREAT STAFF WHO TREAT THERE CUSTOMERS WITH RESPECT. There isplywood on the windows the floors are dirty. What a disgusting place. I refuse to go there anymore until they change storemanagement. Read more
Has a sign on the menu, that the speaker is broken. Says to pull up to the window to order. So I do. I wait 15 min in line, for... the worker to say ?oh it?s KINDA broken. We are trying to make it work so go back around and order? Um what???? Then take thesign down. Won?t be going back. The Dunkin? on college is 100% better. Read more
2 separate occasions I have gone to this location ordered a Charlie cold foam with 3 pumps liquid sugar, they never have the... cold foam lips, nor is my drink ever made right or the same I ask them why no one makes the drink the same and they just look atme I've given my drink right back last time, they should get it together, the new management is clearly not training well nortrying to make customers happy. Read more
This location is always a hit or miss. Sometimes your order is right and sometimes they forget the flavor syrup. Customer... service is terrible. But a few times it's fine and I get my coffee. Probably a staffing issue like everywhere else. Read more
First thing. Placed an order on the app here which i will never do again. Next time ill go in person or just go to the del prado... S location. They had no french vanilla. No whipped cream (they charge $0.25 for whipped cream??? What). Which i dontunderstand, sounds like its the persons fault for not ordering enough. The french vanilla being out was disappointing because aperson ordered 8 pumps of it for their coffee which was $2.25~. anyway. Go there and they botched the small coffee with frenchvanilla, there is none, the truck is coming later that day, ok she said she would put caramel in it. She gave me the caramel nocoffee. As pictured. Literally just caramel syrup. Manager comes up to ask why shes giving me a large cup for a small coffee,they talk, he walks up and says hes gonna have to charge me $0.50 for a cup citing it's for his inventory. After going aroundbehind the counters and stuff coming down on his staff.. Listen dude. First thing youre micromanaging your entire crew andtheyre freaking out cus theyre busy and trying to serve the customers and their boss is right there breathing down their necks.Ease up. You could have given me the cup for free and not made an issue of it, i simply responded "well hold on a second youguys just ate like 3 bucks of my money because of the 8 french vanilla pumps I ordered for my client plus the whipped cream youdont have" so i ended up getting the large cup for free, guess it wasnt an inventory thing was it? Second thing I spend like$25/week with Dunkin donuts and you guys need loyal customers like me, the service was lousy at this dunkin wont go back. Illtry again maybe in a year, see if they smoothed things out. This past 12 months they've suffered a huge employee shortage i getit its nice to see them fully staffed but letting a customer go out the door with a coffee botched was a huge no no. In thefuture please dont micromanage your employees it never goes well. Read more
I came to dunkin donuts on cape coral parkway and first off guy on the drive thru was rude. Secondly I could only get a black... coffee because the didn't have the ingredients (milk)to make what I wanted. Sat I. Line for 25 mins I left with a small blackcoffee that I threw away cause It tasted burnt. I WILL NEVER COME HERE and will never suggest anyone else do either Read more
It's your normal dunkin' donuts. Clean place with a lot of room to sit down relax joy some tasty coffee and some food. They're... pretty quick at the drive-thru as well. Do dunkin' donuts actually make donuts anymore or are they just brought in? I've neverseen fresh donuts being brought out from a kitchen.. do they still do that? Read more
So hard to say.. coffee is good but they always make us pull in front to wait for food and it takes more than 10 minutes for a... wake up wrap! Last time was the same way?. Will go to other location next time? Read more