Reviews for Dairy Queen Grill & Chill in Callaway, FL
Short: Food was good, service and crew were excellent, dining room 4 of 5. Long: Eating here today was such a relief. I was... beginning to think I was becoming bitter lately with all the terrible service at local restaurants. It seems that most places onthis side of town are better off skipping and being hungry or driving 20-30 minutes out of the way. But the crew here onWednesday 9-7-22 between 7 and 8p really deserve a darn gift card. The food was alright, but they know how to treat people andactually treat them that way. Polite, smiling, friendly. Not just to customers, but to each other. Granted, it wasn't super busyso maybe not as stressful, but it was steady and I think they'd be alright on worse days. I hope they see this and know I wishI could give extra stars. And I hope the GM andor Regional manager sees this and gives them a personal thank you. This locationis hiring, and if I needed a job I wouldn't think twice about working with this group. I might look forward to going to work. Ihope this review finds you all sooner rather than later and know you made someone genuinely happy to be your customer. Read more
On Sunday July 17th I took my daughter to DQ. We ordered a 3pc tender meal with a strawberry sundae. A 4pc bbq strip basket with... a girl scout thin mint blizzard. Our food sat under the heat lights for 10 full minutes. My daughter had to eat her meltingblizzard standing at the counter. They server apologized and said they would remake the food. The food was remade and we were onour way. When we got back in the car I checked the food....no bbq. I went back inside and the manager of all ppl said I didn'tpay for bbq. I showed my receipt and she remade the food again and added bbq very sarcastically. There was enough bbq for about3 baskets. So if it was possible I'd give less one star. Save your money. Read more
Sadly this is about the closest place to get ice cream near my house. Ordered from the drive thru and was told they would be... with me shortly. Nobody in front of me and a nearly 5 minute wait was my first clue this may not go well. Strike two came whenI tried to add my rewards points and was told they couldn?t help me because I had already paid. Ok. Lesson learned on the point.Strike three came when I was handed a blizzard with ice cream and chocolate running down the side of the cup. I told them Ineeded lids and I got a lid rested on my spoons. Think skewered on the spoon about an inch above the cup. She hands me theblizzards and what do you know I?ve got chocolate on my hands because the cup was still dirty. So I drove home and now have toclean my cup holders and steering wheel. Read more
Disgusted. As we pulled to the window, The window cashier has her back to the car munching on an ice cream cone, no gloves, with... some long ratchet nails. She turns to take my card STILL CHEWING ON THE ICE CREAM CONE. We pay, she turns around and is workingon our order without washing hands or putting on gloves after eating her cone. Then she continues to eat her cone while we waitfor the food. Once the food is ready she puts her cone down and hands us the food again no hand washing or glove wearing, justher nasty fake nails and ice cream fingers. Raise your standards. Read more
We went on 5/30/2022 at about 7:30pm. We ordered and everything was correct but not the sizes we ordered. 2 of them were... supposed to be large and we got mediums And the girl told us they were out of receipt paper so I couldn't even tell what sherang up. Very disappointed with this location. Read more
We waited in the drive thru for about 10 minutes?then waited another 7 minutes or so at the window. This is after they gave us... our first ice creams then they had to figure how to make a sundae. The lady in the restaurant with a septum nose ring was so sorude. Closed the window in us at drive thru then was rude when I went into have my desert re made. I did all I could to keep mycomposure. But?I?m not arguing with fast food. Callaway Dairy Queen Read more
***Update*** The store manger (Austin) called and apologized for the incorrect order and offered to redo the order free of... charge. Went today and everything was perfect. Thank you Austin for the great customer service!!! Ordered 8 chili hot dogs. 4with just chili and 4 with chili, onions, & mustard. Employee came out and advised the order truck didn't bring hot dogs on theday it came so they only had 4 hot dogs. She offered me to choose 4 other items from the menu and apologized. Got 4 burgers. Gothome and there were only 3 chili dogs, not 4. All had cheese (we're lactose intolerant), no onions, and no mustard. I'veattached pictures of the hot dogs (the 1 with mustard is from my wife putting it on at home before I could get the picture) andreceipt. So word of warning when visiting this location on Tyndall Parkway. Read more
Went through drive thru staff was friendly and food was fresh!!