Reviews for Dairy Queen Grill & Chill in Calgary, AB

Oct 10, 2022. Today I returned, to this restaurant and my prior four-star experience today has been reduced to one star. I... ordered a kids meal two chicken strips fries and a chocolate milk. Sadly the chicken strips were lukewarm, the fries were freshand hot. I returned to the counter to request one of the apparent managers' reheat the chicken strips, she threw those onesaway, electing to request two new ones be cooked. It really bothers me with the amount of people that are starving in the worldto see food get discarded. It also bothers me that somebody who is supposed to be a manager makes an assumption I'll be at onher part thinking is a nice one, to provide me with freshly cooked ones as opposed to the reheated ones which I was prepared toaccept. It was extremely disappointing to see how make a comment with a chuckle to one of her coworkers about this. This in myopinion was condescending, and disrespectful. I indicated to the same lady that this is the first time I've had a negativeexperience at a dairy Queen here in Calgary! I also indicated to this lady with the blonde hair, that chuckling while I wastalking was also disrespectful. Prior visit: (4stars) Service was good, food was as well. The French fries were okay... freshhit crunchy mixed with warm not crunchy, I had to have the 2 orders replaced. Washroom nice and clean, staff friendly. Overall anice experience! The fires tho dampened the experience Read more

All the delicious ice cream treats you want served by a crew with unmatched apathy. Walk in for takeout if you really care about... the accuracy of your order or roll the dice in the drive thru. Read more

Excellent location! Very clean and fantastic customer service. I love how they are open till 10:00pm. Keep up the awesome work... and hiring great workers/employees. Read more

The food was ok for a dq but when I got there I was the only one there and behind the counter were at least 4 or 5 staff all... seeming to ignore my presence. I had to grab someone's attention just to get served. Not the best customer service, think theyneed to train their servers Read more

I?ve been craving hot fudge sundaes a lot lately (I?m pregnant) and every time I come to this location the amount of ice cream... and fudge varies. After getting next to no fudge and very little ice cream I asked for extra fudge and was charged extra forbasically the same amount. The third time I got more of vanilla soft serve with a drizzle of fudge. When I mentioned theinconsistency to the employee I was basically told I must be wrong because all their hot fudge sundaes look the same (theyreally don?t!). Other locations do much better. Read more

If they want to close at 9:45 instead of 10 and start cleaning. They should say closing at 9:45. But when I arrive at 9:45 and... find they have closed the door and started cleaning inside is unacceptable. They should not advertise false hours of operationand have me drive for nothing Read more

I typically have an ok experience when coming to this DQ, but today was the exception. I ordered a Reese's Peanut Butter Cup... blizzard, but after getting home with the blizzard partially melted, I realized that I was given a Reese's Pieces and CookieDough blizzard instead. Now I have a gluten sensitivity, so I don't order the typical fast food here (a littlecross-contamination is fine), but if this mistake happened with something like a strawberry cheesecake blizzard or anything elsethat has cookie crumbs or gluten, then there would be problems. I also happened to go by at an off-peak time and the storewasn't busy. The person who took my money also didn't even tell me the dollar amount before holding out the debit machine,which was also tilted so you couldn't see the dollar amount on the screen. It's seems to be common here that the person takingthe money doesn't tell you what the total dollar amount is for the sale, which is terrible customer service, because that hashappened the last few times I have come by for ice cream. I would rate a typical visit at 3/5 stars primarily because of thestaff behaviours (such as being not necessarily unfriendly towards their customers but I also wouldn't call it friendly and howthey go right back to talking to one another immediately after taking the customer's money) so I'm rating this visit as a 2/5stars. Read more

Minimal toppings and mix ins both times I've got blizzards here. Compared to other DQs this location is cheap and disappointing.... Won't be going back Read more