Reviews for Whataburger in Caldwell, TX
Whataburger usually requires more time in a drive thru than I prefer to spend but it is made to order so that is expected I... suppose. This specific visit the staff was friendly and helpful. When I customer left drive thru after ordering it caused a snagin the process so I was charged for his order but I pointed it out and manager made it right quickly and efficiently and thedrive thru employee gave me the customer's soda that cut out queue as a courtesy and another employee came to the window just tolet me know that the extra minutes spent waiting on order was because he was waiting for the fries to finish frying so we couldhave fresh ones. Food was prepared correctly and was as good as it ever is. A well ran restaurant with a competent staff thatwent above and beyond during this visit . Read more
My burger was cooked perfect and like I wanted it fries were hot right out of the fryer. Great job to this team for following... the procedure. I drove from Bryan at 4am because I wanted a whataburger. The one closest needs some training and I didn?t wantto deal with all that so I rode to Caldwell. I?m glad I made the short drive there. I?ll be doing it again as long as that isconsistent. The young lady in the drive through was a delightful surprise. She was pleasant. Greeted me with a smile and wasaccommodating. Great job putting the right person in the right position. I?d train her if I were you and promote her. What Inoticed more than anything about the whole experience is the young lady at the drive through smiled at me when she greeted meand again twice when she handed me a drink and then the food. All three times she was smiling. 1 smile can brighten a personsday. It?s really hard to tell what impacts most people?s lives but no matter how a person is feeling they will usually feelbetter if someone smiles at them so remember that Thank you for the strangely rare service. Read more
Drive through order. Very fast delivery. I should have suspected something was wrong. Order one #1 meal with bbg sauce, lg fry... lg drink. Ordered #1 just burger, light mustard. ... Order delivered had correct drink & fry, but only one hamburger... and notone like we ordered. ... went inside, they took the burger, and fries, returned with right burgers, and now cold fries. ... 2ndworse Whataburger experience for me. The other was 37 years ago, when I got food poisoning. Read more
Update drinks are fixed. 5 stars now Never experienced 4 drinks one after the other not right. All the drinks taste like they... are low on syrup and high on carbonation. I mostly come to whataburger for the good Dr Pepper. This is such a nice place andfood was good but plz fix this and it will be 5 stars (eat in machines ) doesn?t anyone drink soda and notice these don?t tasteright ? Might as well not pay for a drink and get it somewhere else Read more
we came here august 21st in the evening. we didn?t catch the name of the manager working, but by far some of the best customer... service we?ve experienced. he was attentive & welcoming & seemed to be managing his employees well. we understand that workingin customer service & fast food can be draining, but we appreciate the effort he put into his customers. Read more
Called the phone number several times to find out if the lobby is open 24hours as well and no one picked up, they had no... customers at all and they could not even pick up the phone. Calling corporate tomorrow, to ask why a new store location can'teven bother to pick up the phone to get information from there employees. Sorry I was really trying to give half a star. Read more
My husband and I stopped for late lunch on a Sunday afternoon at the newly opened Whataburger in Caldwell, Texas. We had to... stand in line for a few minutes before ordering. Seemed the staff was still working the kinks out. We received our order in atimely fashion and enjoyed our burgers. Whataburger is a block or so off Hwy 21 and Hwy 36 and can be accessed from bothdirections. Read more
What a great spot to stop while traveling through! The staff was friendly and the service was quick. The food was to a... Whataburger standard, delicious and juicy. Will definitely plan to stop here again. Read more