Reviews for Jersey Mike's Subs in Calabasas, CA
I love jersey mikes. My most recent visit to this locations was terrible. The staff messed up my order at first, ok no problem..... things happen. Afterwards when ringing me up the kid at the register overcharged me by $18. Ok? he seems new. At this point allI want is my sandwich and to move on with my day. He fixes the problem. Now I?m waiting for my final sandwich and have to askfor it. They had forgotten about it and handed me a cold sandwich. I ask them to warm it up and they do. Coincidentally theowner walks in and I express my unhappiness. Rather than address the issue he just walks out. I speak to the manager and she wasokay. The owner walks back in and I tell him how he should care more. He?s goes on to tell me he was under the impression that Iworked for a food delivery service. So? you mean to tell me that if I was working for a food delivery service I wouldn?t be asimportant?? As an owner of a business myself I?d never treat anyone the way that man treated me. Now that we established I?m notfood delivery service employee can we discuss what happen? Nope.. the guy just didn?t care. He eventually told me that if I wasunhappy to no longer eat there. No problem buddy! Your a trash owner with a trash staff (minus the manger, she?s cool). Neverseen someone care so little about a customer. Read more
The worst experience. Walk in on a Saturday afternoon around 130pm and there is a line of about 8 ppl and only 3 workers w one... of them being on the grill. I waited in line fully aware I was in for a longer wait than usual which I was fine with. Afterabout a 20 min wait I get up to order my sandwich (chipotle cheesesteak) and she rudely tells me sorry we can't make that it istoo busy. After I literally had just watched one of the workers make sandwiches on the grill while standing in line to give myorder. They were busy and there were only 3 workers so while I totally understood her frustration I didn't feel it necessary tobe very rude and dismissive when I ordered. She could have instead made the sandwich and informed me it would be a long wait asthey were short staffed or whatever. I can work with that. I would've had the choice to either say yes or no. I then said Ineeded a minute to look at the menu to change my order at which she became rude again rolling her eyes and said she would justmake my chicken steak sandwich (I didn't order the chicken steak I ordered the steak). After correcting her she stormed off tomake the sandwich. I guess I don't understand her need to be so rude and her lack of customer service skills. Turns out she wasat the end of her shift and got off work at 2. Obviously she didn't want to take the time to make the stupid sandwich as itwould have made late in getting off her shift. Her behavior was unacceptable and I guess I can be glad that I never have to goto that location again which is unfortunate. Read more
I just picked up an online order for my wife. When I looked at the receipt I couldn?t believe the price of her veggie... sandwich.... $18.00??? For that price it should have veggies falling off but It was basically lettuce and dressing with a littleavocado. To top it off Apparently they?re out of bell pepper but failed to tell her when she ordered it was written on theindividual sandwich bag. *updated* I added several stars to my rating simply for the fact that the location owner wasexceptional in response to the situation. Read more
3:00 in the afternoon, they forgot to put the bacon on the sandwich. Not the end of the world, $14 for a small turkey sandwich,... well there are other places. Read more
Terrible experience. I love the food, but on a Sunday at 1:30pm they were completely out of bread and refused to compensate us... in any way. No manager present and we were given plenty of attitude from a sandwich maker. Read more
Secret menu ???? If you read the numbers on the menu, you will see some numbers are skipped. If you ask what is the sandwich... for the skipped number, they will tell you. Way better than Subway, it's not even close. This location is great and if you arein a hurry you can order online, call or fax in your order. They are very willing to make you happy here. So if you think theroast beef is to grey or to red for your liking. They have always been willing to put that piece back and grab one you like. Iask for crispy bacon to add at the end. They do a great job of giving me those types of pieces. Don't forget to sign up and getthe points. Read more
I am highly disappointed in the lack of customer service at the Calabasas Jersey Mikes. I live in Ventura and my son accidently... ordered 2 sandwiches online to be picked up from the store in Calabasas. That is too far to drive to pick up any sandwich nomatter how good they are. Once I figured out why the sandwiches were not ready for pick-up at the Ventura Mall I called thestore in Calabasas. My first call left me somewhat puzzled. The store manager, I will not reveal his name as of yet, told mesorry, there is nothing he can do. He refused to let me speak with his boss but said that he would call him and have his bosscall me back. I received no such call of course. I called back and he said that they are on vacation and will call me after theyreturn. This seems like an easy fix. Most businesses that I have dealt with probably would have given me store credit or calledthe Ventura store to have them make me a couple of sandwiches. No big deal. I understand that it was a mistake on my sons partand he has owned it. But I am out $20 and with nothing to eat. In my book this is not great customer service. It's too bad, Iloved their sandwiches. I guess its "Mikes Way" or the highway. Read more
Untrained staff and rude owner. Food was dry also. Not the jersey mikes experience I?ve had at other locations.