Reviews for Menchies Frozen Yogurt in Burnaby, BC

The tart yogurt had completely gone off and tasted like expired milk. The guy working there (I think the owner?) seemed... unsurprised that we brought the frozen yogurt back and begrudgingly gave us our money back. The toppings looked old, were empty, or congealed. Only recommend if you?re interested in food poisoning. Read more

The employee working was extremely unpleasant to be around. He grabbed my cup out of my hands when I mentioned to my partner... that the froyo was watery. Then, when I asked a question at checkout he visibly rolled his eyes and laughed at me. The froyo wasfine but this employee definitely made the experience much less enjoyable. Read more

Zero Star...Uneatable product and extremely expensive. This place is a pure scam! I paid $25 for two cups of worse tasting... nothing that we could not even eat and have to put both of them in a garbage can right outside of their store. They'rebasically selling a Slurpee by weight and charging an extremely high price, and because it's by weight, all of their cups arelarge, I mean supper large!! They're not an ice-cream or frozen yogurt shop; what they're selling is nothing but Slurpee in acup; and no matter what flavors your choose, they all taste the same like a frozen crushed ice, even worse. Avoid going to thisplace at any cost. Read more

I've generally had ok experiences here in the past would rate 3 or 4 stars for good froyo but expensive price... got 3 flavours... today and the vanilla (my usual go-to) tasted and smelled spoiled. Some of the fruit toppings that were out looked like they'dbeen left out for days too, and it generally looked messy and unclean around the dispensers & toppings. I realize there'susually only a single person working here so I think it's just a matter of typical fast-food franchise having margins too thinto have enough staff to properly take care of everything... but I just had an unacceptable experience :( Read more

The older gentleman working was pleasant to deal with. Greeted us kindly and was joking around with us as he was ringing my... purchase up. Place was clean and lots of toppings to choose from, look forward to returning Read more

One star is too generous. This place is an atrocity. The old man running the place was terrible. I had never been to a... Menchie's before and had a bit of trouble with the machines (didn't know how hard I had to push up, thought I had pushed withreasonable force, and didn't want to break anything). When I asked him for help, he actively laughed at me and mocked metwice. All of the optional toppings were gross looking. This makes sense, as there is probably a very low amount of patronageat this shop. Lots of other reviewers have mentioned how cheap the old man is, so that seems to check out with the lack ofrefilled toppings. My friend tried to get the chocolate flavour but the machine was empty. The old man maybe could have donehis job and kept the machines filled...it's not like there were any other customers there. As for the quality of the yogurt,barely frozen, the strawberry option was awful, and I ended up throwing it out rather than finishing it. This was one of theworst customer service experiences I have had in a long time. Read more

The cashier, an older man, was so rude and I mean really rude. I didn?t make a scene or confront him about his rude service and... statements, but I would like to talk to management if they care to reach out so he can be taught how to not loose customers.Was my first time at this menchies and I will never go back to this store again. Will take my business to the other locationswhere the customer service is good. He also moped the floors and didn?t put a wet floor sign and I almost slipped because Ididn?t see him moping behind me. What a rude human being! No one deserves to be treated that way! Go somewhere else with yourmoney if you want a better customer service. I also took his photo if management wants to know who I?m referring to, and won?tpost it on here to respect his privacy (for now) Read more

A delicious serve-yourself experience! We combined Peach and Cake for a delicious cool treat and then added all sorts of... toppings ! The staff here were quiet but friendly and helpful. Can't wait to come back! Read more