Reviews for Hi Five Chicken in Burnaby, BC
Ordered takeout but realized biscuit was missing when I got home. Called the store and asked for a refund but was told to make... a complaint online instead. Did that and got a call within the hour from the manager, who said he'll look into it when he gotback to the store the next day. It's been a week now and still haven't heard back. Guess that's what happens when one doesn'ttip for a takeout order that one picks up themselves. Chicken wasn't bad but the mashed potatoes and gravy were expensive fortheir size. Lack of customer service definitely deters me from returning again. Read more
It was my first time eating a meal at hi five chicken. I was honestly very surprised at the quality of a fast food chicken... restaurant. Ngl, I wasn't expecting much. The staff were all so kind, and even though it was 11pm, they were all very helpfuland nice towards us. While we were eating I caught them sleeping and dozing off, but they were so determined to help us in anyway. The interior was very clean for a fried chicken joint (ahem, KFC, churches chicken...) The food was nice. But it was quiteexpensive. It was also very salty, and I spent the entire night going to the washroom, and drinking litres of water. But it'sfast-food so that's normal lol. But yoooo, the gravy and fries were sooooo good! The fries were crispy like Costco fries,while the gravy felt real and not from stocks/powder. The chicken is expensive, but I might come back for the fries (and theroasted chicken) Read more
They gave 4 old piece chicken with 10 piece family meal....thighs were dry and old. Been sitting around for hours. Fries were... warm and soggy. The supervisor she told me regular non spicy chicken was made 30min ago when I ordered, what a liar. How is thischicken place a 4.2 in reviews....it should be 3 rating at best. You should be embarrassed serving this old stuff to your localcommunity in area. How do you solve this complaint on serving old drier up chicken. Read more
*WARNING* They are serving garbage. Old,hard & cold chicken, they do not listen to order instructions, they put no lettuce.... Refer to the photos. Literally garbage. I felt like I was handed a bag of dog $***. This establishment should be ashamed ofthemselves. Read more
Five stars because the customer service is top notch. I had an issue with one of my takeout orders. I sent feedback via their... website I got an email back almost immediately AND the manager from the store (2 separate people) called me within 5 minutesoffering to make it right. Their home style spicy (crispy) chicken burger is my favourite (with wedge fries), and their 10drumsticks for $15 is a good deal (spicy is better than regular imho). Order with app and you get a bit of a discount (10% Ithink). Read more
Average fried chicken. A bit on the greasier side and the wedges were dry and flimsy. Biscuits were dry. Gravy was the best... part. Read more
Food?s consistently good. Chicken is always fried fresh, crispy, hot, and juicy. Fries are better than other fast food... places. Service is always good, might be a little slow during busy hours but understandable. Prices are slightly higher thanother chains like Church?s but in my opinion, get the lunch promos and their 10piece promos. Those are such good value formoney. I?d highly recommend getting takeout and quickly bringing it back to share! Amazing place, amazing food, amazingservice, okay prices. Read more
Yellow line = meat, blue line = batter. Terrible value, and very low quality. Had the Homestyle Fried Chicken Sandwich. It was... mostly batter, with very little chicken. The meat appeared to be a small, thin chicken thigh (or maybe part of one), heavilybattered to give the illusion of size. There was so little mea, it's basically a scam. You'll find much better quality atsimilar prices at Popeye's, or A&W, or just about anywhere. Read more