Reviews for Tim Hortons in Burlington, ON
Food is severely inconsistient, baked goods often dried out and of unsatisfactory quality. Have ordered many drinks that have... either had coffee grounds in them or had entirely wrong flavoring resulting in them tasting disgusting. But my biggest beef iswith the service. I am LGBTQ+, and I wear a pride pin on my jacket to reflect as such. Came in once for a coffee and the serverlooked down at my lapel and took on an expression of visible disgust and spoke to me with a clipped and abrupt tone hereafter. Iam also hard of hearing, and at one point when I came in to order I asked the cashier (different one than the last) to pleasespeak up and explained I could not hear her. She stared at me with obvious contempt and repeated what she'd said, though did notmake any effort to raise her voice. Despite the convenience of this location I will not be visiting again under anycircumstances. If you are LGBTQ+ or disabled I do not recommend you visit this location. Read more
Dining area is extremely dirty on a consistent basis. Staff members are very noisy speaking among themselves in their native... foreign language and are at times distracted and don't notice customers waiting in line. Read more
Lightning fast speed of service. Placed an order around 4:25:09 and the order was ready at 4:26:55. Good job drive through... workers. Read more
This Tim's rarely gets it right. I ordered the steak and egg but on a croissant. They couldn't understand what we were asking.... We get home with our order and mine is a croissant with Chipotle sauce on it. Do you have toddlers working there? Read more
This is a review on Tim Hortons itself. Why are your locations not 24 hours anymore? I am a shift worker and I am unable to... get a coffee in the early hours of the mornings. Every location I used to go to (that were open 24 hrs) are now only opening at5am. Please change this!! Read more
I only come to this location because it?s beside my workplace.. usually my order is correct but I have to mention that the lady... Sue working at the drive thru has the WORST costumer service. I come almost everyday and She always looks absolutely miserable,doesn?t say hi.. doesn?t say anything at ALL and literally hands me my food as if I have personally offended her. I understandit can be a high stress job, but Bad customer service makes a huge difference, maybe Train your staff to be a friendly humanbeing. Read more
Anytime I go to this location for my lunch or breakfast. I feel positive & always have a great experience because the staff is... very friendly & their Customer service is phenomenal. This place has A huge dine-in space Separate washrooms(wheel-chair notaccesible) Also Pizza-Pizza on the other side (Tims Drive-thru available) I recommend this place If you like the pic Check IG@jas._.pics Read more
9pm visit not even busy (3 walk ins). waited over 10 minutes for a oat latte and other served before me who walked in after.... over charged me $9.23 for 3 items..2 items incorrectly priced. staff didn't know how to fix the bill so had to refund order toget money back. walked out empty handed by choice. Staff was rude and lacks customer service. Read more