Reviews for Baskin Robbins in Burlington, ON

I love this branch of Baskin Robins. Never overly packed. Very curteous staff and very helpful in choosing. It my go to place to... bring ice cream for young, or my elderly friends. Read more

Really really disappointing, petty and rude. As a local customer I came here to treat my kids. I even ordered a cake and... found it was pretty lackluster service. What takes the cake (literally) is that I recently came in to treat my son to 2 kidscoops in a waffle cone. Came up to $8.00. (Really?) Despite this I went ahead with the purchase and I found out at the cashregister that my Credit Union literally had a network failure and I could not withdraw funds. When I come back to apologizefor the issue with my bank, the woman at the counter moans to me how I've wasted her ice cream! (Really!?) The tiny balls ofice cream less than 4 oz each and made waffle cone cost what $1.00 at most to produce? Neither my son or I touched the productor contaminated them in any way. Its simply poor behaviour to whine about "wasted" product to a customer for a situation thatis out of their control. Frankly I'd rather buy a tub of Kawartha's Ice Cream (Less than the cost of $8.00 kids ice cream!) formuch more affordable pricing, equal if not better quality and do without the petty and rude service. Hard pass on this placefolks, not worth visiting. Read more

Baskin and robbins ice cream tastes the same at every location: what makes a difference is the staff that you deal with. This... location is a bit on and off. There were times I was unhappy with the slow and indifferent service, other times I was amazed bythe great service. A little thing that was especially memorable is they didnt charge for a replacement scoop when my son droppedhis ice cream. That was nice of them. Read more

I had a custom made ice cream cake made and it was amazing! Looked beautiful and was delicious, everyone loved the cake. Geeta... was really very helpful and polite throughout the process and she made sure the cake was just as we wanted. Would definitely usetheir services again without a doubt Read more

I always get cakes from here for different ocassions and have never been disappointed with their service as they always take... care of me. They have also managed to make me a large cake in very short notice which no other place was ready to do. This placeis awesome!!! Read more

We went in for an ice cream cake for my daughter's birthday. They prepared a lovely cake with an image of Squidward (from... SpongeBob Squarepants). The colours and likeness were perfect and the ice cream very nice, too. The lady who did the work wasvery specific about her attention to details. I would highly recommend this outlet to anyone. Remember the grape-flavoured icecream next summer! Thanks, again. Read more

When I came in, there was nobody in the shop. My daughter didn?t know what to get. The service was excellent and he helped us... decide what to get. He made us a delicious sundae. (Wish I knew his name) Read more

We were at this place on a long weekend and it was reasonably busy. My five year old son asked the staff to get him a particular... flavour of ice cream and just before they were to place a scoop in his cone, he changed his mind and requested another flavourinstead. The staff showed no sign of displeasure at this and was happy to provide him the flavour of his choice despite ofhaving a busy day. I appreciate their consistent and friendly customer service even during peak business times. Read more