Reviews for Arby's in Burlington, KY
HORRIBLE PLACE!!! We went through the drive thru yesterday to order our food. And it took forever. There were two employees just... sitting on the counter texting instead of getting our food out faster. Then we get our food. And it was nasty and the curlyfries were hard as a rock and cold. And I usually love Arby's. I'm reconsidering now after this experience. I'll never come hereagain!!! Read more
The gm Cathy is drunk on the job all the time she treats ppl in ways that are not humane don?t see why she is there in a... position that deal with 1000 personalities a day and she just rude and always cursed even if there were kids I the restaurantplace is looking beautiful now she just needs to go the place would be better. I know so Read more
Gotta admit everything I've eaten there was hot and tasty. Really enjoy their fish wrap. Not really a fan of the curly fries... so it's nice they have another option as opposed to just one type of fry like many other places. So that is nice to see. Read more
Very negative customer service experience at this location today. I work in the vicinity, so I've been a regular here with no... reason for complaint before today. When I placed my drive-thru order for roast beef sandwich and potato cakes, the woman (Ithink it was the manager) started barking at me about how they haven't had those in years. She was being really nasty aboutsomething that's no big deal, so I politely let her know "there's no reason for being so disagreeable about it." She startedbarking at me again about how they haven't had those in years, so I politely let her know "I think it's best that I go somewhereelse for lunch today." I could hear her start barking again as I drove away. All she had to do was POLITELY let me know thatthey no longer carry potato cakes. Would I like crinkle fries or curly fries instead? Problem solved and no barking involved. SoI went over to Wendy's and received very polite customer service from both the cashier and food person. And my lunch wasexcellent. This morning I went thru the drive-thru at McDonald's in Hebron. I also received very polite customer service fromboth the cashier and food person. I'll be avoiding this Arby's location for quite some time. I do not want a side of "barking"with my roast beef sandwich. Spoils my appetite. Read more
Service is always really slow especially in the drive thru, but food is pretty much always correct and hot. Can't complain. ... Arby's tries to offer a variety which I like, so eating here is a hood option when your just really unsure what you want butdon't want to go to a million places. Prices are OK, still think they should bring back 5 for 5 though. They get the 4 starjust simply for being different Read more
It?s a shame I wanted what I PAID FOR. French dip with a table spoon of au jus? Lol ???? and no, it didn?t spill in the bag. I... opened it like this despite the deceiving ring around the cup suggesting there was more in there. Won?t be back. Read more
Don't live in the area. The Arby's where I live is fantastic. This is TERRIBLE Food is cold and look at this pathetic order of... crinkle fries SMH you guys should be ashamed to call yourself Arby's Read more
Food was fresh & hot. Service was par. I love Arby's so would definitely return.