Reviews for Popeyes Louisiana Kitchen in Burbank, IL
If you're a fan of Fox's hit show "Kitchen Nightmares" then this is the perfect place for you! First thing I noticed right off... the bat was the out-of-service soda fountain. Then, the long wait time & the cashier/manager person having trouble hearingorders. There was (what appeared to be) a Jalapeño Popper on the ground that every employee ignored. All clear signs thatyou're in a terrible establishment but then, the show started. The lady taking orders from the drive thru and a cook startarguing. Cook rambles off. The cashier/manager apologizes to the customers. Eventually, there's more arguing. I hear thecashier/manager ask a cook if he wants to work in a restaurant. Seemingly, he said no. [He remained there] Apparently, the cooksopened a new bag of fries when they didn't need to. The cashier/manager argues with customers about the prices/deals. The guy infront of me leaves and comes back shortly after b/c they apparently forgot something. By the end, I was too afraid to go up andask for some ketchup packets. The fries were ok (could've used ketchup.) The chicken sandwich could've been better. Read more
Store #2556 The chicken that I ordered on 10/02/2022 tasted like hickory smoked chicken. It was absolutely horrible and the Mac... and cheese tasted spoil, I tossed it. I did call and I spoke with a manager who was very receptive and offered me a new order,however I declined. No Thank You! Please bring Quality Control back to Convienant Food because Fast Food doesn't exist. Read more
Popeyes #2556. My husband bought an eight piece spicy meal with a Coke. The female worker, possibly a manager, had a very nasty... attitude from the beginning in the drive thru. He paid $24.13, got his food, no Coke. He had to swing back around and park to goinside and get his beverage. He had to wait until the manager came for her to ask, what's your drink? No apologies or anything.Upon leaving, the manager locks the door behind him so no one else can come in. He starts eating his food, only to find thechicken not spicy and very greasy, it in fact had the taste of burnt grease with no seasoning. Horrible experience all the wayaround. Read more
I'm assuming they're under new management or maybe i just got lucky on a random Thursday afternoon, but there was a full staff... working, drive thru moved quick and there was plenty of chicken ready. I went inside ordered to go and my order was ready withinminutes. Everything was still hot when i got home. No real complaints, maybe just bake the biscuits a minute longer, always toopale Read more
Horrible!! I was told only mild chicken available. When I was at the window, they tell another customer that there is a wait on... spicy. I asked, why didn?t they give me the option to wait for the spicy chicken? The girl told me, ?I don?t work here, I?m justhelping.? She then yelled at someone else that the customers are annoying. To top it off, I was missing my large fries andbiscuits. From bad, to worst!!!! I wish I could give a ZERO!! Read more
$8 for this quarter pound of cold shrimp tails (quarter for scale). Basically just shrimp tails with the vein still in them.... Biscuit and fries also cold. Drive thru person was rude. Read more
The customer service is not always great. A little rude. The food is delicious can't complain. Their drive-thru line can get... verrrrry long. The food has always been delicious. I love their chicken sandwich! I just tried their chicken nuggets. They aregreat! Definetly recommend trying them! Read more
I'm a huge fan of getting a quick bite at Popeyes. The sandwich is huge, so the price is totally worth it in my opinion. I... suggest getting the spicy one, it's not too hot and adds extra flavor to the chicken. Their strips are delicious too! theemployees were nice and the service was great. The food was delicious and savory. I recommend anyone in the area to stop by andtry out the good chicken there. Read more