Reviews for Pinkberry in Burbank, CA
It's so embarrassing that I even have to wright this review. If I worked at pinkberry I would be embarrassed let me start of... with the customer service omg terrible the lady there was so rude with her big looking nose she looked like gru honestlywhenever I told to add toppings to my yogurt she would roll her eyes at me. Then the Indian geek with the hot breath waslaughing at me for getting 2 scoops of chocolate crunch also the gru girl there were body shaming me saying so really need allthat like girl I am paying for the yogurt not you then I Saw a cockroach were they were adding topping when I saw that I leftand went Ben and Jerry's it was a better experience there I am even embarrassed for pinkberry. Read more
Stay away this pink Berry is a scam very over priced than any Pink Berry I've ever been to place is very dirty Roches all over... the place seen a rat crawling behind the back door I will definitely be contacting the health department. Read more
VERY poor assortment of flavors. Machines and drainpans not clean. VERY high prices for what you get. You CANNOT put your own... toppings on - only attendant. This was not a positive visit. Week of July 10, 2022. Read more
The Service: One staff on duty. Self served for yogurt and toppings. Sign up on their mailing to get FREE 8oz yogurt (including... toppings) on your birthday. The Parking: Public parking structures (free). This location is right across from AMC theater. Read more
Great location, great froyo & topping selection and friendly staff. Not much more you can ask for.
I'll do a 4 because they gave me fast service due to the fact that they were annoyed with the 2 ladies in front of me who didn't... know what they wanted. I knew what I wanted. Although the lady tried to give me less than is customary, she accidentally gave meexactly what I wanted. I would have been upset if I was an ordinary customer, but luckily I am abnormal. Original tart, oreo andtoasted almonds is the best combo btw (you will not be disappointed). Overall, they actually had really bad service. Read more
Always love Pinkberry, but visited the store on March 3 and customer service was HORRIBLE! I asked for fresh bananas (there were... none) and waited they never came. Desiree rang me up and I paid. I then asked about the bananas and she never even apologizedjust went back and got them and put them in a separate bowl and then weighed them and charged me again. When I questioned hershe rolled her eyes and was rude. One of the worst customer service transactions I?ve ever experienced. We even at one pointasked about restroom and she was like the key is right here (pointing to the side of the counter where it was hidden) and thenshe grabbed it and handed it to me. Again, very rudely. She honestly seemed like she hated her job and didn?t want anything todo with talking to customers. I watched her interact with others and she wasn?t friendly with anyone. Multiple times shedisappeared into back and people walked in and saw no employees! Read more
If it was up to me I would give them 0 stars. Did not like the customer service the girl was really rude. She needs to change... her attitude asap would not go again did not felt welcome. The machines were dirty they only had the large cup I guess to rippeople off. Pink berry gives you sizes to pick they charge me 16 dollars for little yogurt that I serve myself. She over full mycup when I didn?t want to many toppings I guess they did it to over charge me. They rip people off with the prices. Don?t gothere they are scammers. That?s the girl that was really rude. Be aware of her Read more