Reviews for Cold Stone Creamery in Burbank, CA
Horrible customer service. Placed an order through their website online, 2 hours later no delivery. Finally got ahold of driver... and said he couldn't find our address, which is impossible as we live on a major street. Call the store for 20 minutes and noone to pick up. Finally spoke to Dan who couldn't do anything to help. Had no idea what was going on and provided zeroassistance. Couldn't refund my money because that isn't his job. Awful. Read more
Great ice cream place. I have always loved the way they mix all the ingredients and the ice cream. Its so yummy. This place was... packed on Friday night but only waited like 2 minutes to get our ice cream Read more
I don?t know if the workers were just having a bad day but it was a very bad day. The workers were rolling their eyes when a... customer was trying to decide what they wanted and then when they did decide, the employee made the absolute worst cold stonecreation I have ever witnessed. It was not mixed at all. Customer service skills on the employee end needs to be looked at bigtime or business will decrease tremendously, I guarantee it. People are not blind, we do business with people they like, andthese young ladies last night were not likable. Read more
Tried to walk in 10 minutes before closing and was turned away. Total of 8 customers and you turned us all away. Great job... guys!!! Don't worry the ice cream shop across the way stayed open for all of us. Definitely not returning to this location. Read more
I love Cold Stone. One of my most favorite ice cream spots to go to. However, we are currently in a day and age where an update... on serving procedures is required. To avoid transmission of germs and what not. On the last 2 visits of mine to this location, Inoticed an employee who does not wear gloves while preparing the ice cream. The other employees do, thankfully, but not him andI can?t help but think it?s off putting. Because sure the other employees are wearing their gloves when scooping out the icecream and what not, but his bare hands are going in there too, hopping from one to the other... probably should?ve spoken to themanager about this but honestly don?t have the mind set/energy to even bother. Instead I?ll just be mildly-disappointed andavoid going to this location Read more
I had purchased online for pick up so the cake was good and the cupcakes were just ok. But I will never use the one in Burbank... again because I really have never seen a Cold Stone Creamery so dirty(it was gross). Read more
Just got my bff and daughter some ooey gooey ice cream from the best local shop: our local Coldstone. It?s so nice and creamy... and delicious, plus the topping are to die for! I love the Peanut Butter Cup Perfection -- it?s the perfect mixture of chocolateand peanuty goodness. My daughter got an almond praline waffle cone, as she has the sweet tooth worse than I did at her age,while Katrina ended up getting some sherbet yogurt in a cup which also looked delicious. The whole total only came to $15 andevery bite was perfection. Staff were friendly and professional and the store was clean and organized Read more
Very good fresh I recommend it to anyone and the employees are polite friendly too