Reviews for Baskin-Robbins in Burbank, CA
Fast service, friendly service great ice cream
UPDATE: WARNING:::::Cake decorator attitude issue. I have many 5 star veviews for Basking Robbins. That is until I had to deal... with Narine. To the owner of 31 Flavors. Narine is costing you business. She has horrible customer service. She is drivingaway customers. Who knows how many others have had to leave due her attitude? I have been going to this location for 8 years tobuy 3 Ice Cream Cakes a year. Narine is a cake decorator with a huge attitude. This is the first time I have had an issue. Itried to order a cake in the evening. The crew in front is awesome. They said that I had to come before 2pm. I took off workthe following day. I went in and asked for her. Narine would not come out and said that she did not want to do it. This isthe first time that I have received such horrible customer service at this location. I told the front nice crew thank you andtook my business to another location. The next location could not believe what happened. They said NO problem. Yep, it is notthat Narine could not. It is that she would not. I had to drive to a location much further away due to her horrible customerservice. The front crew was great. They were as helpful and nice as could be. Too bad Narine can?t be trained by the frontcrew. This was the old decorator. I wish they had never left. Absolutely excellent ice cream cakes. Look at the new puppy"Bella" on this masterpiece. Thank you 31 flavors. Read more
We ordered a ice cream Birthday cake for my grandson's 15th Birthday. He had a special order so it could not be just grabbed at... the place--they do have cakes there you can just grab ang go. The cake turned out beautiful. It was perfect and it was ready ontime. The service was super nice, both on the phone and when I went to pick it up. We will be back. They have great icecream. Read more
We love this 31 flavors it's pretty spacious which is great when it gets busy and the employees are super nice!! There is also a... drive thru that moves pretty quickly! Today we saw a freezer case with ice creams treats like oreo covered ice cream bars andmango bars. I've only ever seen these at this 31 flavors. Read more
What can I say? They've been around for a long time because they're great! This restaurant is clean... The ice cream and treats... are decadently delicious... and IT'S A DRIVE THRU! ???? Read more
Stopped here on 7-5-19 to check out Stranger Things' Scoops Ahoy. Very cool conversion! Had the Eleven's Heaven which is coffee... ice cream with waffle cone and ????. Delicious! Read more
Love that this location has a drive-thru. The ice cream is always fresh. I normally get a rocky road shake, mint chip cone or... sherbert cone. All are 5 stars. Today we decided to try the new Stranger Things 3 flavor w/ cone, it was bomb! This flavor isdefinitely coffee inspired. We loved it! The energy in this shop is always very positive, we will be back all summer long. Read more
It was so hot B & R was just what was needed for a massive cool off. Lines were long but people got helped very quickly and the... clerks are friendly and helpful. I didn't bother getting in the drive through line as it was almost as long as Costco's gasline? There's nowhere to park if you want to go in to order, so my husband dropped me off and just drove around till I wasdone. It certainly cooled us down though, ahhhmazing..... ???????????? Read more