Reviews for Jersey Mike's Subs in Buffalo Grove, IL
Sadly, This will be our last order from this store location. Over the past year the quality, service and delivery have been... awful. We order through the JM app and it is always made incorrectly, sloppy, mis-delivered or never even picked up fordelivery (door dash). When delivered there are never utensils or napkins in the bag (we order bowls and sandwiches). Trying toget a hold of someone for a replacement or refund of points is impossible and corporate just refers you to the ?franchisee? whonever responds. I don?t know if this location changed owners, or perhaps underpays it?s employees so they are not engaged incustomer satisfaction, or is just poorly run. But I would advise anyone not to buy from this location. Read more
I went in and asked for a giant club sub mikes way without tomato. They were making another persons sandwich on a cutting board... without paper and didn't spray down and took a metal scraper and used that and I said that wasn't sanitary. I am a cancerpatient and had a tumor in my mouth and was on feeding tubes twice for 3 weeks each and I had secondary cancer in my lymph nodesand they removed 36 lymphnode cells, So I am at risk for infection. They put my bread straight on the counter and put cheese andham on and I noticed no paper or cutting board underneath.I made a comment that was also not sanitary and could be consideredcross contamination. The kid making my sandwich did have gloves on but they keep using same gloves and touching everything. Heasked if I wanted him to make a different sandwich and I said please. He did change gloves and put paper underneath and I askedif he could use 2 because the last time they used 1 paper and cut the sandwich and wrapped it up but it leaked all over, so hedid use another piece and the other kid did spray down the cutting board after I said something. Then the kid making mysandwich took it off the 2 sheets after cutting it and wrapped it in one piece of paper and he didn't fully wrap it beforeputting in the bag. I appreciated that he re-did my sandwich but he was still not paying attention. I used to pre order mysandwiches and now I will have to go in and watch them make my sandwich so it doesn't get cross contaminated and made correctly.I normally wouldn't care but now I have to be so careful and I wonder about other customers orders and worry they might get sickfrom lack of attention/food handling training. Read more
Ordered a #9 with all the condiments online. Needless to say when I got the sandwich it was drier than the Sahara desert and had... absolutely no seasonings. Think twice before ordering here. Jersey Mike's is a good chain but go to a different location. Read more
This is the most disgusting excuse of a sandwich shop I have ever experienced. My grandmother has a prosthetic arm and a... prosthetic eye, she could've provided better service AND better sandwiches. Please close down this location. Read more
Very Poor experience with Jersey Mikes. They forgot one of our subs which obviously things happen. But almost every sandwich was... missing toppings condiments. We ordered a bowl for one of the sandwich's and it literally showed up with just meat and someonion Read more
I love Jersey Mikes! The reason I?m giving 3 stars is because what?s the whole point of doing an online order if the employees... don?t read the instructions? I placed my online order during my lunch break spend over $30! I always get my subs mikes way withjalapeños and got a dry sub with NO flavor! Next time I?ll just drive to the Mount Prospect location! Read more
Got the #13, The Orginal Italian on Rosemary Parm bread. Fantastic. Loads of meat and tasty provolone cheese. We got it Mike's... Way and it was perfect. Nice selection of chips and I appreciate the Diet Dr. Pepper choice on the fountain pop machine. Alsoadded a deli pickle, and I liked how they cut it and let me pick which one I wanted out of the jar. The staff was reallyfriendly. Will be back, often. Read more
I like this Jersey Mike's Subs. The vegetables are always fresh, Even the breads are fresh. The staff is so friendly and they do... exactly how you want your subs. The place is little small but that?s good enough for a quick bite. This is little crowdy duringlunch time. But overall it?s good Jersey Mike's Subs Read more