Reviews for Tim Hortons in Buffalo, NY
Just go to the kohl's plaza one d9wn the street. These kids are horrible workers with no training.
At 11am on Saturday April 2, 2022 I went to the drive thru at Tim Hortons to order a small iced coffee, cinnamon raisin bagel... and bottle of water. Even though there were no cars behind me the female cashier made me wait for 5 minutes at the drive thrumenu until she then said $16.38 when the total should have been 7 something. She then did not stir the iced coffee and you cansee the coffee and cream was never stirred. She gave me an attitude when I asked her to stir it and then made me wait another 3minutes until she stirred it. She was an awful employee. Also on August 28th I was charged 16 instead of 5 and instead ofrefunding my credit card they had to give me the 16 dollars in cash and I had to wait an extra 1 minutes. Read more
This is sad. I see many bad surveys from many people. Here is my report; 1) Drivethru speaker very low man could not be heard... and then he asked us to go to window. We again gave order then man said "eighty one dollars" the order was eleven dollars! Thenhe said no no it is one one = eleven. District take charge of this restaurant because there is no-one there speaking English totake orders right. I'm a retired Store Manager different company. This was bad experience. Many say the same. I will follow upwith a call to district. Read more
Tim Hortons makes life worth living. If all coffee were Tim Hortons coffee the world would be a better place.
Manager Dinesh treated us terribly. We had ordered online then went to pick up in the drive thru. After telling us he didn't... have any order for us, it seemed he wanted nothing to do with us. I asked if we could show him our order in person and we did -but he still couldn't find it and asked us to move along. Did not want to serve his paying customers for an order we alreadypaid for (with proof!) Thankfully another worker came to help after Dinesh left us, and made our order (just a couple ofdrinks). Read more
One star is too much for this location. Along with others, I?ve also been told on 3 different occasions that the latte machine... was either down or being cleaned. My suspicion is that they do not want to make one! When trying to call to speak to a manager,was placed on hold for over 7 minutes. Very poor customer service! Read more
Always a long line in the drive thru because the employees take way too long to do orders and get people their stuff. I?ll even... ask for certain things like no whipped cream on an iced capp because they charge you extra for it, which is just plain stupid,and they just don?t listen half the time so I still get whipped cream and charged for it anyway. It seems like they?re very veryslow at understanding what you?ve ordered too. Read more
This place is utter disgrace ! Poor customer service ! I waited in line for about 15 minutes for a double double, while the... employees stared me down with no acknowledgment what?s so ever. it?s sad that we keep spending our money at Tim Hortons and allwe get is diluted coffee and poor customer service most places are better then others to be honest . Stay clear !!!???? Btw TIMHORTONS stop using the mixing spoon that?s been mixed with others peoples coffee that?s disgusting ???? Read more