Reviews for Starbucks in Brownsburg, IN
Esme took our order on Red Cup day (4 different orders, came in a group), out of 4 of the orders, my friends ordered 2 holiday... drinks. Somehow she didn't know Toasted White Mocha is a holiday drink, because she didn't give us any red cupsinitally. Though, to give her credit I feel like she might've been new. I wanted to use my partner discount for my friendsorder, and she was insistant that it was for "family only" which I've never heard of such a thing, I just know it can be used ifYOU are the paying, and if YOU are there. which I was... so she wouldnt let me use it? Out of 4 orders, she rang in 2 orderswrong. I asked for matcha, she put in chai. My friend asked for no whipped cream, the sticker had added whip. We had to go backup to fix our orders, which is fine, mistakes happen all the time! But they just kept piling on.. After my first drink I wantedto try a toasted white mocha with irish cold foam. A nice coworker of hers, Brian I believe, rang my order in and gave me aholiday cup for my holiday drink. That's when we realized she didn't give us our holiday cups for the 2 holiday drinks myfriends ordered. We went up to Esme and asked her why we didn't get holiday cups for 2 ordered holiday drinks. She said thatToasted White Mocha wasn't a holiday drink.. maybe she actually didn't know (again, might've been new) but I feel like she justdidn't like us.. Brian gave us the cups. Of course after going back up over and over again and complaining (I swear we weren'ttrying to be THOSE people, there was just alot..) as my friend walked away with our red cups (that they should've given themwhen we got the holiday drinks) I look back and see the glare of the staff. Like.. we didn't really do anything to youguys? You got our drinks wrong, you insisted on a policy I've never heard if (if it's a real policy count that on me, but Iheard as long as YOU are the one paying for it than you can use it), and then you insisted a holiday drink wasn't a holiday dr Read more
Extremely disappointed. The female cashier Esme was extremely rude to me and my friends for no reason. I ordered a holiday drink... and asked about a red cup and the cashier said it wasn?t a holiday drink and refused my request. I came up again and she saidshe didn?t think she even took my order. She also messed up two of my friends orders. Terrible service and won?t be returning. Read more
Getting coffee here was miserable. The cashier named Esme was extremely rude and mistyped two of my other friends orders.... Definitely won?t be coming back. Read more
Love the open atmosphere here. Everyone is welcoming and friendly. Service is always great even if they make a faux pas they're... quick to fix it. Drinks are always delicious whether you go in or get them in the drive-thru. Thanks for the great service! Read more
They are just the Best at This Location! They do such a Fantastic Job! My Lattes are always on point! They Decorate it... Tastefully for diffrent occasions and always are Glad to see me!! Love it here! Thanks as Always!! Read more
Conveniently located next to our hotel. Staff were all friendly and cheerful. We were there at 6:30 am and the drive thru was... quite busy. We went inside to order and were the only ones there. Very clean tables noted. Read more
Drive thru team was excellent. Emma was an absolute ray of sunshine! Exiting this location is easier than the other location... south of this one. Read more
They have been really slow lately. I don't know if it is because of new staff that don't know what to do well enough or what... the issue is. There are plenty of people working. I ordered today at 6:50 and didn't get everything until 7:15. Last week itwas almost 45 minutes. Food is always done quickly but the drinks were slooooow. There are 3 Starbucks within a few blocks ofeach other. This one used to be the best but I may have to try the others again. Also, getting out of the parking lot here isa nightmare. Read more