Reviews for White Castle in Brooklyn, NY
Horrible customer service I placed an order online thru postmates and they refused to give my food after I showed them my... receipt. The manager on duty was awful as well. I do not plan on returning any time soon. Steer clear of this location. Giving 1star is actually doing them a favor. Read more
Food is good I mean is white castle u either love it or hate it lol only thing is if u on a rush don't come and order at the... store order online they take way too long to make ur order Read more
I take out whenever i go i have no problem with my order or parking or the workers its near by me and bus and train... transportation is close by yes l loved it. Read more
Suffered a stomach ache after 3 hours of eating and ordering here from Uber Eats. Couldn’t figure out why until I reheated one... of my burgers and the inside of it was uncooked and PINK. This is sickening and disgraceful! Will never eat here again. Read more
Got lunch this visit. Tried the new 1921 sliders as well as some traditional sliders with cheddar cheese. The 1921 sliders were... good however I still prefer the originals. Read more
they're only getting 2 stars because when the ordered is correct the food is good There night crew has no clue what there doing.... This place clearly needs better management they're very disorganized as far as the orders. And who they have and what roles. Iwas really upset when they close the one on Graham avenue in Williamsburg. I used to take the train ride just so I can getbetter service and maybe my food correctly. I don't like ordering from them through apps anymore because every time they give methe order wrong and going there is a comedy show. The last time I ordered from door dash I had to physically go back there toget my food because they sent a completely different order. Sent me $10 order when mine was over $50. They gave me a hard timethis time I went in person this time and the guy they had on the register was new or nervous..or done idk... He kept messing upmy order. Order was around $46. I hand him 50 he apparently entered 30 couldn't figure out why the draw wasn't opening.Manager ??who's on the burger station comes over and berated him and walks away. He tells her I need change. She said well yourgoing to have to wait. At this point he's apologizing I'm laughing not even at him cause I felt bad for him but at how it just the shenanigans never fails. He gave me change in change. I was fine with it. He walked to the back. I then start correctinghis mistakes and inquiring of things on the receipt. Manager comes over to give me the change I'm like he did it all ready. Shetook back my change to give me bills but was more worried about that then making sure my order was correct. I ordered astrawberry lemonade smoothie they give me strawberry banana just label it wrong.Uber eats guy had been sitting in there waitingfor his order plus his delivery order for longer than I was there. . It's been like this for years they gave up. If there wasanother White Castle I could get too easily I'd never come here. I don't know why the app took off Read more
They need to take care of the people ordering at the register first and not rush to cater to the ppl on the drive through. I... shouldn't have to wait into the drive-thru clears up before they decide to take my fn order. Read more
I gave it 3 stars for the food and food only!! The service is poor. We waited at the window after ordering in the drive through... for 20 fkn min and when the young lady did finally open the window it was to ask for donations!!!!! Not after waiting thislong.. sorry! But they really need to get it together. Nobody should have to wait 30 min at a window for fast food. Also thedarn place was nearly empty!! Go figure!!!!!!! Read more