Reviews for Smashburger in Brooklyn, NY
I was a regular customer here,but after tonight, I will never think about Smash Burger. I went for a burger with my daughter... and got my cell phone smashed!!!. It's a new crew and new management. I even called the police to make a report,and of course,NYC Police was no help. NYPD suggested I file with the courts to get my phone repaired even though an employee smashed it on thefloor. McDonald employees are way more professional. Stay away!! Read more
Horrible Smashburger experience. Staff doesn't care. Place was a mess. Order took forever they sent food out little by little,... and it was cold. My husband's burger was just sitting waiting to get dressed and by the time he got it it was dry and cold. Wecomplained to manager and she apologized and offered free milkshake. But still got cold fries and Horrible service. No freeshakes! My Avocado burger had little smashed Avocado not as advertised. Read more
One of the worse Fast Foods I been to, and that's saying something. Extremely poor customer service. No one at register, 2... people standing in food service area and bunch of folks in the back chatting while people waiting for their order. One skinnygirl in particular was beyond rude. Seemed like she didn't wanna be at work nor socialize with anyone, including her own coworkers. Supervision at this store is lacking incredibly! Not to mention not single person wearing a hair net. Insane. Read more
Waitied 30mins for burger. Don't expect speedy service. Not too clean . Beverage machine has water instead of vitamin water.
The food here is always fresh, the person cooking the food continuously changed his gloves while dealing with raw meat and the... customer service is A+. I have some dietary restrictions and the staff were very accommodating. Highly recommend this location. Read more
Food is always great. I think I've tried every single burger at this point and the Oreo Milkshake is heaven in a cup. I've never... had an issue with delivery. Food I'd always fast and hot. Read more
Great smashburger location! Will definitely be coming here again. The food was good and tasty and the staff were very attentive... even though they looked like they were overwhelmed with orders. Probably just because it?s a brand new location. I won?t takethis away from the location but the brussel sprouts took a long time to come out and I wouldn?t recommend getting them. Read more
This is the worst smash burger I have been to . They only have one cashier that?s doing everything from preparing food to taking... orders . I been waiting for about 30 minutes just for an online order . They need more staff here . Customers aren?t happy foodisn?t worth the long wait . Better off eating at another smash burger location for a better experience . I agree with the othersthat reviewed also having a bad experience. Read more