Reviews for Potbelly in Brookfield, WI
Wont take phone or web orders during heavy times, ordering ahead can only be done on the app...and it wasnt ready when I picked... up (scheduled 40 min ahead) food quality is great, soup I ordered was out at 12:15pm. Read more
Place is very dirty inside. Instead of standing around gossiping and talking with each other, please deep clean the lobby and... your back area as I could also see how filthy it was from the front counter. Not a good thing. There is so much dirt and dusteverywhere it's not even funny. Doors were also filthy and had prints and grime all over them. Heavy dust all over lightfixtures, cobwebs everywhere, food all over the floor and near windowsills by booths. I mean, just come on ! Bunch of lazyuseless people working there! I did post some photos , so please refer to them. Thanks! Read more
Great sandwich, I ordered the Avo Turkey, I was a little disappointed they forgot to put the avocado on it. The sandwich was... still delicious and I'd definitely go back!!! I was there during a busy lunch hour and everyone working was very friendly andthe line moved fast!! Read more
Can't say that I was that impressed with my service. I created a pick up order for a sandwich and when I arrived during the... timeframe it told me to, I walked in to find that my sandwich hadn't even been started yet. I understand that there is someshort staffing these days but no real apology or explanation was given. I feel like these is a great time when a free soda orany polite or simple gesture can go a long way to show you actually care about your service and reputation. Read more
Good sandwich and a nice variety on the menu to order from. Lots of to-go orders being picked up as we dined in - definitely... kept the staff busy. They had it all under control though. Read more
On a scale of (1-5) Cleanliness: 5 (Clean Restaurant and Fun Theme) Service: 5 (Staff was friendly and helpful) Food: 4.5... (Subs are good and taste fresh, Multigrain bread is very dense, Oreo shake stands out and as one the best any chainoffers) Value: 3.5 (Slightly above average value compared with sub price points from other chains, free hot peppers) Read more
Don't advertise promotions on social media and via email like today's BOGO promo if you can't handle the business. I ordered... through the app 2+ hours ahead of my pickup time, figuring that would give them enough time to work on it. When I arrived AFTERmy pickup time, my order hadn't even been started yet. The pickup shelf was completely empty. After waiting 15 minutes alongwith dozens of other customers, I gave up, canceled and left. We used to go to Potbelly every single weekend. Will take ourbusiness to a competing sandwich shop from now on that can competently handle orders. Read more
I usually visit this restaurant once a month when I'm out in the area. The service is always good. However today was... exceptionally excellent. The sandwich I had was made so well I noticed the difference immediately. The toppings were perfectlydistributed across the whole sandwich so that every bite contained all ingredients. I wish I would have taken a picture becauseit really was a work of art. I really appreciate the extra effort that went into creating that sandwich and I wanted to relay mythoughts back to this store. Thank you. John Dziubek Read more