Reviews for Smashburger in The Bronx, NY
i work right next to this smashburger and recently tried it on my lunch break and i love the food and the milkshakes. makes me... super full before going back to work. when i order online for pickup my order is already ready really fast which is amazing!10/10 leaves an amazing impression Read more
I was in the mood for a juicy burger, and came upon Smashburger. First time trying it and was very pleased. I got the kids... cheeseburger meal w/ sweet potato fries. (Because the way my bank account is set up.????????) lol! . Dequan was great and therestaurant was very clean. Will be back. Read more
Friendly, maybe but fast is not in their vocabulary. Stop lying to your Dashers, don't have them waiting for orders that you... haven't even started. Perhaps you just need to have someone focus on pick up and delivery orders? Idk get it together butdefinitely do not try to patronize a us. We're not stupid. Read more
Great food, but phone orders are ALWAYS wrong. At one point, my husband asked for my burger (in-person) with just lettuce, bbq... sauce, and onions and they got it absolutely wrong 4x. The manager came in and took the order, and it STILL came back wrong. Andone of the times of the 4x, they added an ingredient we didn't even ask for. Right now, I'm eating the incorrect order with mayothat I asked to be removed (it says NO MAYO on the receipt, but that's not what I got). Please train your workers on attentionto detail. Or hire type A personalities. Read more
So.. I ordered a cheeseburger meal with a drink and an extra order of fries. As the pic shows, I placed said order at 12:51pm.... When I walked in, only 1 person was on line in front of me. I waited and waited. By 1:25pm a line starts to form. I ask thecashier who I placed my order with if my food was ready. No, it wasn't. 10 minutes go by and another worker comes in and startsto help out. I ask her if my order was ready. She asked for my name and checked. Then stated she didn't it to give it a few moreminutes. 20 minutes later I ask again if my order was ready to be told that the order didn't print to the kitchen and theyweren't sure why. I requested a refund which was issued. But after waiting for almost an hour and to be told my order didn'tprint was totally disappointing. This was my 1st time visiting Smashburger and will probably be the last! Read more
First Time. Friendly Staff. Clean Restaurant. Food Was Super Hot (LoveThat) and Fresh. We Ordered Crispy Chicken Sandwich and... Mushroom Swiss Burger with Sweet Potatoe Fries. Everything Was Yummy. Definitely Will Return. Read more
I had a carving for a bacon cheese burger and decided to give Smash Burger a shot. The lighted menu display had my mouth... watering with all the tasty options available so I with for the double bacon burger with cheese--their premium bacon burgeroffering. Unfortunately, I will confess, it didn't trump Wendy's Baconator of which I am very fond. I did, however, reallyenjoyed the self-serve lemonade. On the plus side, they had dine in tables in compliance with COVID-19 social distancingrestrictions. The place is very well maintained, including the men's restroom--women please use your imagination. I feel theyrated 4 1/2 stars but that option is not available. Read more
Customer service is not good here. I have gone several times and each time there is always a problem. In one occasion, my burger... was done wrong 3 times and I received attitude from the employee as if it were my fault. Another time, it took more than 30minutes for me to get a simple meal. The restaurant is understaffed and things get forgotten or take extremely long. Mysuggestion is to hire more staff and work on efficient service. The food is good but unfortunately I don?t think I?ll be backbecause of the long wait times. Read more