Reviews for Wendy's in Brentwood, TN
We came to this Wendy?s hoping for a quick late night snack at 9:10pm. The website said it closed at 11, but the door said 10pm.... They locked the dining area & wouldn?t answer us in the drive thru. Stop lying Wendy?s Read more
The rudest and most incompetent staff I have ever witnessed. Prepare to waste time and money while catching attitude.
The service was fast and friendly. The parking lot was full but they were going through customers super fast. All of the food... came out perfect. Great job overall. Read more
It was the longest drive-thru line that I have ever set in and it went faster than other drive-thrus where I was the third car... in line very very impressed and the food was great Read more
Terrible. Waited 10 minutes at the ordering panel/speaker. Finally said "hello?". The guy said "give me a second". Waited... another 2 minutes and drove off! They also were not taking credit cards because "our credit card machine is broken". Do yourselfa favor, go shop at their competitor on the south end of the same street! Read more
The staff was very helpful and friendly, the food was very good. They do need extra workers to keep tables and bathrooms... cleaned. They were trying to clean but as soon as you get done eating someone is trying to sit down. Thank you for greatservice. Read more
Service was awful. Walked in at 4:40 on a Tuesday afternoon. No one was in line, 1 person was seated in the lobby. It took 5... minutes to even be acknowledged. Amya finally came to the counter and stared blankly at us does about a minute before askingwhat we wanted. No greeting, no how are you today, just what do you want. My husband ordered, our daughter ordered, a number 5with no sauce. Amya says no cheese? She says yes cheese, no sauce, Amya sighs and acts annoyed. I ordered a number 6 plain, justthe chicken and bread, and was about to say with a baked potato when Amya cut me off and says is that all? At that point I wasdone and just said yes. Very disappointing, I love Wendy's baked potatoes. So my husband waits by the counter for our food and 2more customers walk in while the manager stood at the counter with a clipboard but didn't acknowledge them. The restaurant wasa mess. Tables sticky, trash on the floor, a stack of trays on the trash can. The carpet was gross, it felt like someone hadspilled a soda awhile ago and it was never cleaned. My shoes stuck. Where we live we don't have a Wendy's and it's a treat tohave your food but this was not a treat at all. Next time I plan a fast food dinner, which is a luxury for us, I will spend 12at McDonald's around the corner instead of 25 at this Wendy's! I'd generally give this type of an experience a 1 star butbecause the food was good I gave it 2 this time. Read more
Great crew on a Saturday evening! Friendly. Food was fresh!